Mayo

• Who developed the human relations theory?

  Elton Mayo
• What was the basis of Mayo's assumptions in his theory?

  Research with workers at the Hawthorne factory
• What changes did Mayo implement in the working conditions at the factory?

  He changed break times and durations
• What effect did being studied have on employees' motivation levels?

  Motivation levels increased
• What did Mayo find more important than financial incentives for motivation?

  Working in teams
• What type of motivators did Mayo identify as the most important?

  Non-financial motivators
• What did Mayo identify as a demotivator in the workplace?

  Boring and repetitive work
• What was the main conclusion of Mayo's experiments regarding work motivation?

  People do not work purely for money
• What factors did Mayo state influence internal job satisfaction?

  Recognition and appreciation
• How did Mayo suggest communication affects productivity?

  Better communication increases productivity
• What was the primary reason for increased productivity in the relay assembly room?

  Feeling recognized and appreciated
• What role did social interaction play in Mayo's findings?

  It contributed to internal satisfaction
• What was the relationship between recognition and productivity according to Mayo?

  Recognition leads to increased productivity