4.4 Consumer law

• What does the Consumer Rights Act 2015 ensure for consumers?

  Satisfactory quality goods
• What is the primary purpose of consumer law?

  Protect consumer rights
• What does the Unfair Contract Terms Act 1977 prevent businesses from including in contracts?

  Unfair terms
• What should consumers review before signing a contract?

  Contract terms
• The Unfair Contract Terms Act 1977 prohibits businesses from including unfair terms in consumer contracts
• Consumer law ensures businesses do not engage in deceptive or unfair practices, such as misleading advertising
• Consumer law refers to the laws and regulations that protect the rights of consumers when purchasing goods and services
• Match the consumer law with its description:

  Consumer Rights Act 2015 ↔️ Establishes consumer rights

  Unfair Contract Terms Act 1977 ↔️ Prohibits unfair contract terms

  Sale of Goods Act 1979 ↔️ Outlines buyer and seller rights
• The Consumer Rights Act 2015 allows consumers to return faulty goods within 30 days for a full refund.


  True
• The Consumer Rights Act 2015 ensures goods are of satisfactory quality, fit for purpose, and as described.


  True
• The purpose of consumer law is to protect consumer rights and ensure fair treatment when purchasing goods and services.

  True
• Goods must meet a reasonable standard considering their price and description to be of satisfactory quality under the Consumer Rights Act 2015.


  True
• Which act requires contract terms to be fair and prohibits clauses that unfairly disadvantage consumers?

  Unfair Contract Terms Act 1977
• What type of responsibilities do consumers have to ensure fair and ethical purchases?

  Consumer responsibilities
• Reviewing and understanding contract terms before signing is an example of reading contracts
• Match the consumer law enforcement organization with its role:

  CMA ↔️ Enforces competition law

  ASA ↔️ Regulates advertising standards

  FCA ↔️ Oversees financial services

  Trading Standards ↔️ Protects consumers at the local level
• Businesses incur compliance costs to meet consumer law standards
• Upholding consumer rights improves customer trust and satisfaction
• What are consumers entitled to if they purchase a faulty gadget under implied terms?

  Repair, replacement, or refund
• What is consumer law designed to protect?

  Consumer rights
• The Unfair Contract Terms Act 1977 prohibits businesses from including unfair terms in consumer contracts.


  True
• Consumer law ensures businesses do not engage in deceptive or unfair practices
• Consumer responsibilities include providing truthful information
• Consumer law refers to the laws and regulations that protect the rights of consumers when purchasing goods and services
• Which act outlines the rights and responsibilities of buyers and sellers in the sale of goods?

  Sale of Goods Act 1979
• Within how many days does the Consumer Rights Act 2015 allow consumers to return faulty goods for a full refund?

  30 days
• Goods must be suitable for their intended purpose to be considered fit
• Consumers have a responsibility to review and understand contract terms before signing
• Providing truthful information during a purchase is an example of consumer honesty.


  True
• Following consumer responsibilities promotes transparency and protection under consumer laws.

  True
• Consumer law enforcement organizations ensure businesses operate ethically.


  True
• Consumer law requires businesses to be transparent about product details and pricing.

  True
• Match the case type with its implication for consumers:

  Implied Terms ↔️ Goods must function as intended

  Unfair Contract Terms ↔️ Consumers can challenge unreasonable terms
• Consumers have the right to return faulty goods for repair, replacement, or refund under the Sale of Goods Act 1979.


  True
• Consumer responsibilities ensure fair and ethical purchases
• What should a consumer do if they discover a defective product?

  Report the issue
• Which organization investigates misleading or harmful advertisements?

  Advertising Standards Authority
• What legal risks do businesses face if they fail to meet consumer rights?

  Liability risks
• What does the Consumer Rights Act 2015 require businesses to ensure about their goods?

  Satisfactory quality
• Understanding consumer law cases fosters trust and fair transactions