The importance of employee motivation to a business:

• Motivated employees are more likely to leave the organization.

  False
• Match the characteristic with the employee type:

  High engagement ↔️ Motivated employee

  Low dedication ↔️ Unmotivated employee
• XYZ Company reduced employee turnover by 25% after implementing a comprehensive motivation program
• At ABC Corporation, employees produced 30% more units per day after implementing a motivation program
• Match the aspect of motivation with its employee behavior:

  Engagement ↔️ Highly engaged with customers

  Responsiveness ↔️ Prompt and attentive

  Attitude ↔️ Positive and helpful

  Problem-Solving ↔️ Proactive in resolving issues
• What is one benefit of higher staff retention rates?

  Reduced turnover costs
• The innovative mindset of motivated employees can lead to improved products, services, and processes
• At ABC Corporation, employees produced 30% more units per day after implementing a motivation program
• Motivated employees are more productive and efficient, leading to higher output and profitability
• Motivated employees produce higher output due to their increased focus and commitment
• Motivated employees are more likely to stay with an organization, reducing turnover costs.

  True
• External factors affecting motivation include leadership style and rewards.

  True
• Why are motivated employees more likely to provide better customer service?

  They are highly engaged
• Staff retention refers to a business's ability to keep its employees
• Why are motivated employees more likely to drive innovation within a business?

  They are highly creative
• How does employee motivation affect productivity and profitability?

  Increases both
• Businesses that prioritize employee motivation see benefits such as increased productivity, innovation, and retention.

  True
• What are the two types of factors that drive employee motivation?

  Internal and external
• What does higher job satisfaction and morale among motivated employees foster?

  Positive work environment
• Order the characteristics of motivated employees in customer service:

  1️⃣ Highly engaged with customers

  2️⃣ Prompt and attentive

  3️⃣ Positive and helpful attitude

  4️⃣ Proactive problem-solving
• What are examples of internal factors affecting employee motivation?

  Personal goals and values
• Motivated employees contribute to business success by enhancing productivity and increasing overall profitability.


  True
• Unmotivated employees at a retail store can negatively impact customer perceptions and damage the business's reputation.

  True
• XYZ Company reduced employee turnover by 25% after implementing a comprehensive employee motivation program.


  True
• Fostering a motivated workforce is crucial for driving business innovation and ensuring long-term competitiveness.


  True
• Match the business with its motivation strategies:

  Google ↔️ Free meals, snacks, and recreational facilities

  Zappos ↔️ Fun, collaborative, and supportive culture

  Southwest Airlines ↔️ Empower employees to make decisions