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2.5 Making Human Resource Decisions
2.5.4 Motivation
The importance of employee motivation to a business:
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Cards (26)
Motivated employees are more likely to leave the organization.
False
Match the characteristic with the employee type:
High engagement ↔️ Motivated employee
Low dedication ↔️ Unmotivated employee
XYZ Company reduced employee turnover by 25% after implementing a comprehensive motivation
program
At ABC Corporation, employees produced 30% more units per day after implementing a motivation
program
Match the aspect of motivation with its employee behavior:
Engagement ↔️ Highly engaged with customers
Responsiveness ↔️ Prompt and attentive
Attitude ↔️ Positive and helpful
Problem-Solving ↔️ Proactive in resolving issues
What is one benefit of higher staff retention rates?
Reduced turnover costs
The innovative mindset of motivated employees can lead to improved products, services, and
processes
At ABC Corporation, employees produced 30% more units per day after implementing a motivation
program
Motivated employees are more productive and efficient, leading to higher output and
profitability
Motivated employees produce higher output due to their increased focus and
commitment
Motivated employees are more likely to stay with an organization, reducing turnover costs.
True
External factors affecting motivation include leadership style and rewards.
True
Why are motivated employees more likely to provide better customer service?
They are highly engaged
Staff retention
refers to a business's ability to keep its
employees
Why are motivated employees more likely to drive innovation within a business?
They are highly creative
How does employee motivation affect productivity and profitability?
Increases both
Businesses that prioritize employee motivation see benefits such as increased productivity, innovation, and retention.
True
What are the two types of factors that drive employee motivation?
Internal and external
What does higher job satisfaction and morale among motivated employees foster?
Positive work environment
Order the characteristics of motivated employees in customer service:
1️⃣ Highly engaged with customers
2️⃣ Prompt and attentive
3️⃣ Positive and helpful attitude
4️⃣ Proactive problem-solving
What are examples of internal factors affecting employee motivation?
Personal goals and values
Motivated employees contribute to business success by enhancing productivity and increasing overall
profitability
.
True
Unmotivated employees at a retail store can negatively impact customer perceptions and damage the business's reputation.
True
XYZ Company reduced employee turnover by
25%
after implementing a comprehensive employee motivation program.
True
Fostering a motivated workforce is crucial for driving business innovation and ensuring long-term
competitiveness
.
True
Match the business with its motivation strategies:
Google ↔️ Free meals, snacks, and recreational facilities
Zappos ↔️ Fun, collaborative, and supportive culture
Southwest Airlines ↔️ Empower employees to make decisions