4.4 Consumer law

Cards (81)

  • Consumers have the right to choose from a variety of goods and services at competitive prices.

    True
  • Which act ensures consumers' safety and redress rights?
    Consumer Rights Act 2015
  • Match the key consumer right with its purpose or related legislation:
    Right to Safety ↔️ To protect consumers from harmful products ||| Consumer Rights Act 2015
    Right to Choose ↔️ Ensure variety at competitive prices ||| Consumer Protection from Unfair Trading Regulations 2008
    Right to Information ↔️ Provide accurate product details ||| Consumer Rights Act 2015
    Right to Redress ↔️ Seek compensation for misrepresentation ||| Sale of Goods Act 1979
  • Consumers have the right to be safe from products that could cause harm.

    True
  • Consumers have the right to be safe from harmful
  • Consumers have the right to seek compensation for faulty or misrepresented products
  • Which act ensures consumers' rights regarding faulty goods purchased?
    Sale of Goods Act 1979
  • What are the four key consumer rights protected by law?
    Safety, Choice, Information, Redress
  • Bait advertising involves advertising products at a low price to lure customers, but then not having enough stock
  • Match the unfair practice with its description:
    Bait Advertising ↔️ Low-price ads with insufficient stock
    Pressure Selling ↔️ Coercive tactics to force purchases
    Misleading Claims ↔️ False or exaggerated product claims
  • A contract must be for a lawful purpose to be valid.
    True
  • Dispute resolution is a common element in sales agreements.
    True
  • Sales agreements define the rights and obligations of both the business and the consumer
  • The 'Price and Payment' element in a sales agreement specifies the total cost of the product
  • The 'Dispute Resolution' element in a sales agreement describes the process for resolving any disagreements
  • Process of Offer and Acceptance in contract law
    1️⃣ Consumer makes an offer to purchase a product
    2️⃣ Business accepts the offer
  • The legality of a contract requires that the agreement is for a lawful purpose.
    True
  • What is the legal responsibility of businesses for defective or dangerous products called?
    Product Liability
  • What does product liability ensure businesses are accountable for?
    Product safety
  • The Right to Choose allows consumers to select from a variety of goods and services at competitive prices.

    True
  • Key consumer legislation protects consumers from unsafe, misleading, or unsatisfactory goods and services.

    True
  • The Consumer Protection from Unfair Trading Regulations 2008 aims to protect consumers from unfair practices like Bait Advertising and Pressure Selling.

    True
  • An agreement must be for a lawful purpose to be legal.

    True
  • The price of a product must be clearly stated in a sales agreement.

    True
  • What is the legal responsibility of manufacturers for defective or dangerous products called?
    Product Liability
  • The Food Standards Agency is responsible for overseeing the safety of food products.
  • What right ensures consumers know how their personal data will be used?
    Right to be Informed
  • What right allows consumers to transfer their personal data between service providers?
    Right to Data Portability
  • Negotiation requires willingness from both parties to cooperate
  • Businesses must comply with consumer laws to avoid penalties, legal action, and damage to their reputation
  • What does consumer law protect?
    Rights of consumers
  • What information do consumers have the right to receive about products and services?
    Accurate and truthful
  • The Consumer Protection from Unfair Trading Regulations 2008 prevents businesses from engaging in misleading or aggressive practices.

    True
  • Consumer law protects consumers from unsafe, limited, misleading, or unsatisfactory goods
  • Which regulations prohibit misleading or aggressive business practices?
    Consumer Protection from Unfair Trading Regulations 2008
  • Making false claims about the quality or performance of a product is prohibited under the Consumer Protection from Unfair Trading Regulations 2008.

    True
  • What is the exchange of value in a contract called?
    Consideration
  • What is included in a sales agreement regarding the product being sold?
    Product description
  • Both parties must intend to create legal relations and be bound by the agreement.

    True
  • What does the 'Product Description' element in a sales agreement include?
    Details about the product