4.4 Consumer Law

• What is the primary purpose of Consumer Law?

  Protect consumer rights
• The Sale of Goods Act 1979 ensures consumers can return or exchange faulty goods within a reasonable time.


  True
• Consumer rights protect consumers from faulty or misrepresented products.

  True
• Why does Consumer Law benefit both consumers and businesses?

  Encourages trust and high standards
• Consumer Law encourages businesses to maintain high standards and build trust with customers.

  True
• The Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose, and as described.


  True
• Consumer Law encourages businesses to maintain high standards
• Consumer Law protects consumers when purchasing goods or services
• The Consumer Rights Act 2015 requires goods to be of satisfactory quality
• What are the remedies available to consumers if goods are faulty?

  Repair, replacement, refund
• Consumer Law aims to benefit consumers and encourage businesses to maintain high standards.

  True
• Goods must match the product description provided by the seller
• Which legislation prohibits unfair terms in consumer contracts?

  Unfair Contract Terms Act 1977
• Match the consumer right with its description:

  Satisfactory Quality ↔️ Goods meet reasonable standards

  Fit for Purpose ↔️ Goods perform intended function

  As Described ↔️ Goods match product description
• Place the following consumer protection acts in chronological order:

  1️⃣ Sale of Goods Act 1979

  2️⃣ Unfair Contract Terms Act 1977

  3️⃣ Consumer Rights Act 2015
• Match the consumer protection act with its purpose:

  Consumer Rights Act 2015 ↔️ Requires satisfactory quality of goods

  Unfair Contract Terms Act 1977 ↔️ Prohibits unfair terms in contracts

  Sale of Goods Act 1979 ↔️ Ensures right to return faulty goods
• Consumers may claim a refund if goods cannot be repaired or replaced
• The Consumer Rights Act 2015 provides key consumer rights
• Consumer rights ensure fair value and protect consumers from faulty or misrepresented products.


  True
• Goods must perform the intended function agreed upon by the consumer and seller.


  True
• What does the Sale of Goods Act 1979 guarantee for faulty goods?

  Return or exchange
• Consumers seeking compensation for losses due to faulty goods must provide evidence
• What remedy is appropriate if a purchased laptop keeps crashing?

  Repair or replacement
• What is the primary role of Trading Standards?

  Enforcing consumer protection laws
• What type of guidance does Trading Standards provide to consumers and businesses?

  Rights and responsibilities
• Goods under the Consumer Rights Act 2015 must meet reasonable standards and be free from defects
• Match the consumer protection law with its description:

  Consumer Rights Act 2015 ↔️ Requires goods to be of satisfactory quality, fit for purpose, and as described

  Unfair Contract Terms Act 1977 ↔️ Prohibits unfair terms in consumer contracts that disadvantage consumers

  Sale of Goods Act 1979 ↔️ Guarantees the right to return or exchange faulty goods within a reasonable time
• The Unfair Contract Terms Act 1977 prevents unfair terms in consumer contracts.

  True
• What action should a consumer take if goods are faulty and they want them repaired or replaced?

  Report defect, return item
• Steps to apply Consumer Law to real-life scenarios:

  1️⃣ Identify the relevant consumer rights

  2️⃣ Assess if the consumer's rights have been violated

  3️⃣ Determine the appropriate remedy
• If a hired plumber causes water damage to your home, you are entitled to compensation.

  True
• Trading Standards can take legal action against businesses that breach consumer protection laws.


  True
• Under what circumstances may a consumer receive compensation for faulty goods?

  Direct losses from product failure
• What does the term "Satisfactory Quality" mean under Consumer Law?

  Goods meet reasonable standards
• What does the Consumer Rights Act 2015 ensure for goods?

  Satisfactory quality, fit for purpose, as described
• What should goods match under the Consumer Rights Act 2015?

  Product description
• The Consumer Rights Act 2015 requires goods and services to be of satisfactory quality, fit for purpose, and as described
• Match the consumer remedy with its description:

  Repair or Replacement ↔️ Fixing or providing a new version of faulty goods

  Refund ↔️ Return of the purchase price

  Compensation ↔️ Payment for losses due to faulty goods
• Consumer remedies protect rights and ensure fair treatment in transactions.

  True
• A consumer who buys a phone that does not match the advertised features is entitled to a refund