TLE!

• The first stage of tour guiding techniques is the pre-tour stage, which consists of all the preparations necessary for the arrival of the visitors.
• For the traditional tour guide, the pre-tour stage includes a cash advance, which is when you make a cash withdrawal using your credit card.
• Unlike debit cards, credit cards aren’t tied to available capital in a bank account.
• The pre-tour stage also includes confidential material, which means you can’t share them with anyone without prior authorization from the editor.
• The pre-tour stage involves receiving and reviewing instructions and inclusions.
• The tour itinerary and rooming list need to be reviewed at least one hour prior to the tour commencement.
• Punctuality is important in the tour guiding profession, and you should aim to be punctual at least one hour prior to the tour commencement.
• Studying your tour assignment thoroughly and being aware of the composition of the group (children, teens, senior citizens, if foreign know their nationality, their language, culture) is crucial in the tour guiding profession.
• Reviewing the itinerary, which includes the inclusions and exclusions of the tour, is a crucial part of the tour guiding profession.
• Knowing the vehicle to be used, its plate number, driver’s name and contact is a part of the tour guiding profession.
• Confirming the interests and expectations of the tourists is a part of the tour guiding profession.
• Making sure you have complete names of the guests, cash advances and tour vouchers is a part of the tour guiding profession.
• Beginning with a smile, greeting and introduction, showing a warm welcome to the tourists is a part of the tour guiding profession.
• Always stating your name and designation prior to the tour is a part of the tour guiding profession.
• Briefing visitors about the purpose of the tour for the day and what to expect from it, the locations, events, activities and places of visit is a part of the tour guiding profession.
• Complaints Management's main purpose is to resolve customer complaints, find areas for development, and provide high-quality products or services.
• A customer complaint is an expression of dissatisfaction about your business regarding your staff, products or services that requires a response or resolution.
• Complaints are typically based on poor service or product quality, special requests not fulfilled, dissatisfaction with products or facilities.
• Tips to handle guests' complaints include listening with concern and empathy, isolating the guest if possible, staying calm, not arguing with the guest, being aware of the guest's self-esteem, giving the guest your undivided attention, concentrating on the problem, not on placing blame, and offering choices.
• Set an approximate time for completion of corrective actions, be specific but do not underestimate the amount of time it will take to resolve the problem, and monitor the progress of the corrective action.
• Tips to handle guests' complaints also include thanking your customer, avoiding challenging their complaint, and following up.
• Techniques in leading walking tours, on site tours, rolling tours etc include duties and responsibilities while on tours.
• An itinerary is a listing of a tour’s day-to-day activities.
• Tour managers must remember dozens of little details and an even better method is to use a checklist of reminders.
• Companies that provide tour operators with services are called suppliers.
• The most common suppliers include hotels, airlines, cruise lines, bus companies, restaurants, and attractions.
• On this form, a tour conductor reports delays, problems, or other unusual occurrences.
• Some tour operators use such a form to report the daily experiences of a tour.
• A few companies, especially those that pay an hourly rate, will require you to log in your working hours for each day on a company time sheet.
• Several weeks before a tour begins, the tour operator must send a list of passengers for that tour to each hotel being used.
• Tour operators are interested in feedback from clients at a tour’s end.
• For legal purposes, a tour operator must receive a detailed report on any accident, sickness, or death that occurs on a tour.