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9. Reinforcement Theory
Factors determining the effectiveness of incentive programs
positive incentives versus negative incentives
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berts
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Cards (2)
instead of
rewarding employees
,
punish
those who did
wrong
For
punishment
to be
effective
, the employee must understand why he is being
punished
and be shown
alternative
ways of
behaving
that will result in some type of
desired reinforcement