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• AHA – Organization that published The Patient Care Partnership brochure
• AMBULATORY – Another name for outpatient
• BLOOD BANK/IMMUNOHEMATOLOGY – Laboratory department where type and screen tests are performed
• C&S – Type of test performed in the microbiology department
• CE – Programs designed to update the knowledge or skills of participants
• CERTIFICATE OF COMPLETION – Evidence that an individual has successfully completed a program
• CHEMISTRY- Laboratory department that typically performs the most tests
• CLIA’88 – Law that established standards for all clinical laboratories
• CMS – Centers for Medicare and Medicaid Services
• COAGULATION – Laboratory department that performs protime tests
• COMMUNICATION BARRIES – Biases that are major obstructions to verbal communication
• CPT – Current procedural terminology codes
• CYTOGENETICS – Laboratory department that performs tests to identify chromosome deficiencies
• CYTOLOGY – Laboratory department that studies cells to detect malignant and premalignant conditions
• EMPATHY – Identifying with the feelings or thoughts of another person
• ETHICAL BEHAVIOR – Conforming to a standard of right and wrong conduct
• ETHICS – A system of moral principles that govern conduct
• GENDER IDENTITY – A perceived sense of self that may not be externally visible to others
• HCWs – Healthcare workers
• HEMATOLOGY – The study of blood and blood-forming tissues
• HIPAA- Law that protects private patient information
• HISTOLOGY – The study of the microscopic structure of the tissue
• HMOs – Health Maintenance Organizations
• ICD – International classification of Diseases
• IMMUNOLOGY/SEROLOGY – Laboratory department that identifies antigens and antibodies
• KINESIC SLIP – Verbal and nonverbal messages that do not match
• KINESICS – Study of nonverbal communication
• LICENSURE – State requirement to work as a phlebotomist
• MCOs – Manage care organizations
• MEDICAID – Federal and state health insurance program for eligible low-income U.S citizens
• MEDICARE- Federal heath insurance program for seniors who are 65 and older
• MICROBIOLOGY – laboratory department that performs culture and sensitivity (C&S) testing
• MLA – Medical laboratory assistant
• MLS- Medical laboratory scientist
• MLT – Medical laboratory technician
• NAACLS- An agency that approves phlebotomy programs
• NATIONAL CERTIFICATION – Proof a person has mastered basic competencies in an area such as phlebotomy
• NONAMBULATORY – Another name for inpatient
• PHI – Protected health information
• PHS – Promotes and administers programs for public health