Quality

• TQM = Total Quality Management


  An approach to quality in which everyone is focused on preventing errors, and ensuring quality throughout the production process.
• Quality

  A quality product meets the customer's requirements.
• Maintaining quality

  • Reliable supplier
  • Train staff
  • TQM
  • Invest in equipment
• Consequences of poor quality

  • Customer dissatisfaction
  • Cost of recalling faulty products
  • Cost of replacing goods
  • Cost of waste
• Mystery visitor

  Some businesses may employ a mystery visitor to test the quality of its goods and services.