s13 - services will be carried out with reasonable skill and care
-> same standard as expected in negligence
thake v maurice -> implied term surgeon would perform operation to standard of care of competent surgeon-> standard had be met so claim failed
wilson v best travel -> tour company had checked the premises to ensure it complied with local safety requirements and had not breached the implied term
s14 - services will be carried out within reasonable time
-> only applies where supplier is acting in the course of business
-> only applies where contract doesnt have a term to time and the service has not been completed/taken longer than expected
