Technology

• ICT is the computing and communication systems that a business may use to exchange information with stakeholers.
• Intranets are communication networks which can only be accessed by an organisation's employees.
• Extranets are similar to intranets but can also be accessed by organisations such as suppliers.
• The introduction and development of ICT has led to employees being able to work from home.
• Software robots are advanced computer programs that can operate a range of administrative activities, previously carried out by employees.
• Cloud computing is a general term for the delivery of specialist computing services, such as the storage of very large amounts of data, provided by businesses using the internet.
• E-commerce is the act of buying or selling a product using an electronic system, such as the internet.
• M-commerce is the act of buying and selling a product using a handheld device, such as a phone.
• E-commerce

  Pros:

  • Larger market
  • More available to customers
  • Better customer service

  Cons:

  • Expensive to set up
  • Shipping costs
  • May require employees to run
• Digital communication is the transmission of information electronically between computing devices.
• Apps (or Applications) are pieces of software designed for a specific purpose.