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Theme 1
1.1.Meeting customer needs
1.1.2.Market Research
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SeekingMink14134
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Cards (18)
Market Research
:Process of collecting information about the market they operate in
Market research on Demand:
Insights
on
customers wants
and
needs
help a
business
improve the product,spot market opportunities and stay competitive
Insights into overall demand trends and can help a business spot opportunities for growth and potential threats
Market research-Competition
market research
into
competitors
can help a business understand the
major threats
in the
market
and prepare to
deal
with them
Market Research-Target Market
Gives insights into customers wants and needs and how they are changing over time
Qualitative research
collects information abut opinions and views
Quantitative research
collects
factual
information on things that can be
quantified
and
recorded
easily
Sampling
occurs when a
business
selects a
sample
of the
population
to save
collecting data
from everyone in that
population
Advantages of Sampling
reduces cost
as
business
doesnt need to
collect data
from
everybody
Disadvantages of sampling
May not reflect
full target market
if sample isnt chosen
fairly
Technology
Used to
analyse
market research data by completing
calculations
and creating
graphs
and
charts
which can be used by
managers
and
leaders
Market Segmentation
process of
dividing
potential customers into different groups depending on
charectersitics
like age,gender,income and more
used to choose
makret mix
,
promotion
and
market mapping
Choosing
market mix
can help to understand customers
needs
and
wants
Choosing
Promotion
Segmentation
gives businesses ideas on how best to
promote
their
products
and how to appeal to
consumers
Market
Mapping
Proccess to
indentify gaps
in
the market by looking
at
what
competitors offer
Gender
some
products
are aimed primarly at either
males
or
females
Age
Some products are aimed at a
spcific age group
Location
Consumers wants
and
needs
can often based on where
they
live or
they
were born
eg.Polish supermarkets in a prodominantly polish area
Income
Certain products need to
aimed
at people who
earn
a
certain amount
of
money
eg.luxury