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Personal Finance
Communicating with customers
Types of communications
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types of communicating methods
?
Branch
Online banking
Telephone banking
Mobile banking
Postal banking
what's Branch?
a physical place where
transactions
are made
face to face
through the help of machines or employees
online banking
customers can manage their
accounts
on the internet under
unlimited
hours.
telephone banking
where customers can carry out transactions over the phone at any time such as automated services
mobile banking
banking service which is available
24/7
through a mobile device
postal banking
paper based
financial transactions such as paying bills by
cheques