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Communicating with customers
Pros and Cons
negatives
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Cards (5)
cons of branch
travel is needed and it is only available during
opening hours
online banking
risk of being a victim to a
cybercrime
and you cannot withdraw cash
telephone banking
it is only available during set hours and
automated services
may annoy customers
mobile banking
could be
hacked
and
mobile phone
could be lost
postal banking
post could be
lost
and takes
longer
than other methods