unit one

• what does establishment mean

  place where a business or organisation operates from
• what does hospitality mean

  business of providing people with accommodation meals and drinks in a variety of places away from their home
• what does catering mean

  this is a business of providing food and beverage services to people in a particular location
• what does commercial mean

  where the establishment aims to make a profit for hospitality and catering it provides
• what dose non commercial mean

  where the establishment provides service but dose not make a profit
• what does residential mean

  a place that provides accommodation for people to stay as well as catering services
• what does non residential mean

  a place that dose not provide accommodation only caterings facilities
• what are contact caterers

  ~they provide food and drink at places where it is not normally provided

  ~food depends on the event, clients needs

  ~offer a range of menus to suit people budgets
• what are the factors that effect the type of service

  ~cost of the meals

  ~time expected for meal

  ~location + type of establishment

  ~type of food/menu on offer

  ~number of customers to serve in given time

  ~availability and skills of serving staff

  ~the clientele
• where do you find counter service

  normally cafes, fast food, service stations
• what is counter service

  normally tray service, customer que at the counter and choose their choices of the menu
• advantages of counter service

  they are quick

  less expensive- need less staff

  impulse buy
• disadvantages of counter services

  -have to que

  -rent cost

  -expensive equipment
• what is buffet service

  customers help themselves to their food from an open counter or buffet table

  food hot and cold

  food made in bulk not cooking to order
• what types of carvery are there

  sit down buffet or standing or fork buffet
• what the advantages of sit down or fork buffet 


  own portion control

  more relaxed

  speedy service

  less staff needed
• what are the disadvantages of sit down and fork buffets

  food out for 2 hours if hot food out for 4 hours if cold-risk of loads of food being thrown away

  very time consuming to set up

  can be expensive per customer and drinks can charge lots
• what is a carvery

  more formal then any other counter services

  food is made in bulk not cooking to order
• whats the advantages of carvery

  own portion control

  more relaxed

  speedy services

  less staff needed
• whats the disadvantages of a carvery

  food out for 2 hours if hot

  food out for 4 hours if cold it could lead to loads of waste

  time consuming to set up

  can be expensive per person + drinks cost a lot
• table service- plated- what is it

  typically used in restraunts

  more of a formal experienced

  customers remain seated at the table
• advantages of plated

  consistent presentation

  easy to serve
• disadvantages of plated service

  time consuming

  not suitable for families

  bored staff

  smaller portions
• what is silver service

  food put out on platters

  food placed on plates using a fork and knife

  waiter and waitress have to be trained to do it
• advantages of silver services

  high charge and lots of tips

  easier

  good feedback
• disadvantages of silver service

  expensive and time consuming to train staff

  takes lots of time
• what is the gueridon

  entertainment factor trained staff will prepare and cook food at table in front of customers

  it provides a sophisticated atmosphere for dishes
• whats the advantages of the gueridon

  its entertainment

  helps win business rewards

  you can get a high charge
• whats the disadvantages of gueridon

  lots of staff

  less income

  time consuming
• vending machine is an example of a personal service
• what's a vending machine


  they are machines that sell a wide range of products such as drinks, packages snacks, sandwiches and hot meals.

  recently became very popular and found in many places
• whats some advanatges about vending machienes

  quick

  no staff needed

  open 24/7

  hot or cold

  quick service
• disadvantages of vending machines

  run out quickly

  limited

  the quality is not very good
• an example of a level one residential service is a budget or a economy accommodation for example a youth hostel
• a youth hostel is like what you get at Malvern, these places normally target the budget travellers as they are a cost effective option. there characteristics they have limited facilities, they are basic and have smaller room sizes
• hostels is also a level one residential services normally ibis budget hostles and b and b
• service hostels

  they are a step up from budget accommodations they normally target travellers who seek a balance between affordability and comfort they normally have characteristics like limited room services sometimes complementary breakfast they are a more spacious budget option
• a level two residential services are a mid range or three- star hotels for example a premier inn they normal focus on providing comfortable well rounded experience they have the target audience of travellers looking for a balance between affordability and quality. this is normally a business and leisure choice option
• a characteristic of a level two residential service are they are normally well furnished rooms they may have fitness centres and business facilities and variety of eating facilities
• a level three residential service is a full service hotels like a hitch or a Marriott they are hotels offer a comprehensive range of services gives guest high level satisfaction they have the target audience of business travellers families and individual seeking a luxurious experience