DECA PI's - PBM

• Explain the nature of effective verbal communications. - visual

  graphs,meetings
• Explain the nature of effective verbal communications. - argument

  builds trust,can be used as an opportunity to build on teamwork
• Explain the nature of effective written communications. - visual

  An example related to the case i.e email,letter,etc
• Explain the nature of effective written communications. - argument


  conveys information that you can revisit
• Explain the nature of staff communication. - visual

  2 stickman labeled companies and employees shaking hands. Graph
• Explain the nature of staff communication. - quote

  In an article published by the harvard business review they stated By fostering organizational trust, you can increase employees' productivity and energy levels, improve collaboration, and cultivate a happier, more loyal workforce.
• Explain the nature of staff communication. - arguement

  build a good relationship with employees builds trust which leads to more profit (insert quote)
• Identify factors affecting a business's profit. - visuals

  Cost of materials: dollar sign next to object im supposed to sell.

  demand: stick figures with big text bubble

  Competition: Company selling the same things as us
• Identify factors affecting a business's profit. - arguement

  cost of materials,demand,competition
• Explain the principles of supply and demand. - visual

  graphs,scale,money symbols
• Explain the principles of supply and demand. - argument

  supply - how much goods/services you have

  demand - how much people want what you have

  (It's a balance when 1 is more it effects how we price ex. supply more demand less: Lower price of good/service Supply less demand more: Increase price)
• Describe the functions of prices in markets. - quote

  "You know you're priced right when your customers complain—but buy anyway." - john harrison
• Describe the functions of prices in markets. - visual

  what you are selling with a price tag, showing difference in prices with competitors (2 objects with different prices)
• Describe the functions of prices in markets. - argument

  Places value to goods and services, a selling point (better prices than competitors), Bring customers to you (low prices good value)
• Describe the concepts of economics and economic activities. - visual

  Concepts of economics - object i have to sell with a price tag,money runs the world

  
  

  economic activities - graph labeled earnings,cash pile
• Describe the concepts of economics and economic activities. - arguement


  concepts of economics- place value onto different goods and services (it is important because money runs the world)

  Economic activities - spending and earning money
• Apply information to accomplish a task - argument

  We can use background information to accomplish tasks such as: Marketing (background info), Customer profiles (Name,phonenumber,how to reach out)
• Apply information to accomplish a task. - visual

  fake graphs showing sales, pencil (information) checking of a task.customer profiles (relate to argument)
• obtain information efficiently - argument

  - different ways to obtain information

  - importance of obtaining it efficnetly

  - apply to case
• obtain information efficiently - visual

  Hi-lear, phone,door (door to door), etc
• Discuss the nature of information management. - quote

  "The value of information management is never for its own sake, but to provide insight and make a leap of innovation." - Pearl Zhu (author)
• Discuss the nature of information management. - argument

  information increases profits (analyze customer data), apply to the case, to improve what we already have, to add onto what we have
• Discuss the nature of information management - visual

  databases, make the world go around,
• 1. Explain the nature of positive customer relations.  


  builds relationship between customer and company
• Demonstrate a customer service mindnset

  H - helpful

  A - attentive

  C - calm
• Service orientation through communication

  Each service (lego brick) has a specific function. We put them together to achieve a certain objective.