LABMAN (COMMUNICATION)

• Communication is an exchange or sharing of thoughts or information
• Communication cycle has 3 points
• The purpose of both channels is to dissemination information & carry messages
• Formal Channel of communication is aligned according to the organizational chart or structure
• Formal Channel of communication usually follow an organizational hierarchy and strict lines of authority are followed
• The main type of informal communication is the grapevine
• Grapevine is the route by which employees spread information to one another
• Oral Coomunication, this type oof communication is useful in direct person to person communications & group communications
• The most important feature of oral communication is that it provides immediate feedback
• Courtesy ranks highest on the telephone etiquette list
• Written Communication provides a permanent record, accuracy of information as well as permanence
• The important ingredients of effective writing are content, style, technique & format
• Content is the most importanr part of any presentation, not the graphical appeal
• Speed & Spontaneity are the strengths of email
• Visual Communication are important to communication because they are often easier to understand than written communication
• Body Language is also known as kinesics
• Physical Barriers can be detected & removed easily
• PSychological Barriers develop based on the nature of individuals & their interactions with others
• Listening is defined as the process of receiving a message from a speaker
• Listening occurs in 3 stages: Receiving, Processing & Responding
• Nonlistener does not hear anything
• Marginal listener hears the sounds & words but not the meaning & intent
• Marginal Lister are often described as superficial listeners
• Evaluative lister is actively trying to hear what the speaker id saying but not making an effort to understand the speaker's intent
• Active listener is the most comprehensive & powerful level of listener
• Active listening is also referred to as responsive listening or reflective listening
• Interaction process consists of 5 qguidelines
• The 5 interaction guidelines are Open, Clarify, Develop, Agree & Close
• Individuals can be categorized in 4 ways
• Active doers like a minimal amount of discussion & a quick resolution
• Active doers prefer bulleted information with an outline of key points
• Methodical Plodders thrive on extensive facts & data with multiple channels of input
• Methodical Plodders prefer to mull the sitution over extensively before making a decision
• People person prefers a personable approach
• People person does not want to be inundated with facts & data
• People person is more interested in how issues or problems relate to people
• Thinker visualizes the finished product but is not interested in details
• Maslow's Hierarchy of needs is by Abraham Maslow
• Lowest level of the pyramid are physiologic needs, those that are basic for surivival
• 5 levels of needs are: Physiologic Needs, Safety Needs, Social Needs, Esteem Needs & Self Actualizing Needs