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Chapter 13
Group Conflict
Conflict Styles
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Cards (5)
Avoiding
Style – ignore conflict and hope it will
resolve
itself
▪
Triangling
– occurs when an employee discusses the conflict with a
third
party
Accommodating
Style – a person is so intent on
settling
a
conflict
that he gives in and
risks hurting
himself
Forcing
Style – handles conflict in a
win-lose
fashion and does what it takes to
win
, with
little
regard for the other person
Collaborating
Style – wants to
win
but also wants the
other
person
win as well. (
Win-Win
Situation)
Compromising
Style – adopts
give-and-take
tactics that enable each side to get some of what it
wants