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ITIL 4
guiding principals (6)
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Cards (7)
Focus on Value
Everything you do must be valuable to shareholders (determining who is going to use the service and who the key stakeholders are helps)
Start where you are
Reuse resources whenever possible (instead of reinventing the wheel)
Progress iteratively with feedback
Don't do everything at once, baby steps. Learn from lots of feedback
Collaborate
and promote visibility
Involve the right people at the right time and
gather data
to make the right decisions
Think and work holistically
Nothing is ever alone, think about the effect your work has on other components
keep it simple and practical
don't
overcomplicate
things, use
least
possible steps,
outcome
based thinking helps
optimize
and
automate
maximize the value of
human work.
automate only after optimization.
apply devops