Lec 1

• Business - An organization that provides goods and services to customers to wants or needs them
• Information Technology - drives innovation and innovation is the path to business success.
• Innovation - in business has the same impact that steam had during the industrial revolution.
• Goods Producing Organizations - Agriculture, Forestry, Fishing and hunting, mining, construction, manufacturing
• Service Rendering - Utilities, Wholesale/retail trade, transpo and warehousing, finance, insurance, real estate, rental, professional and business services, educational services, arts, entertainment, recreational, accommodation, and other services
• Business Tools - can be considered as any asset that helps or assists the organization to achieve its stated aims or objectives.
• Tools Consideration - portable, require, use involves a cost for the org, require maintenance, possible repair issues, software use issues
• For Storage and Control, the ff. should be kept and record: brand, model, purchase date, supplier, warranty expiry date, depreciation, department, serial number, associated equipment, storage location
• In Associated Equipment, these are additional items that help the asset functions - power cables, lens for cameras, memory cards, carry bags, software upgrades
• Usage: what is acceptable business usage?

  Establish rules or policies on tool use, have controls that restrict use to business purposes.
• Proper ways of using Business Tools

  • Telephone/cellphones
  • Internet access
  • Business website
  • Software applications/systems
  • Social networking
  • Email
• Communication Tools :

  • Email - rules on private use, content, presentation of emails
  • Telephone landlines, mobile phones
  • Neet to set access rules where calls can be made to
  • Also need to set rules how long for personal calls
  • Some systems may require training
  • Answering the telephone to external people will impact on the business
• Tools can be given to staff for business use
• Damage:

  • Any damage to the tool must be recorded
  • Action to be taken to repair the damaged tool
  • Maybe actions of urgency if the damage is significant to the operations of the business
  • Consideration as to the damage and cost
• Audit :

  This is a check on the control procedures:

  • Do the control procedures function correctly?
  • Can they be improved?
  • Are they reasonable?
  • Should be conducted on a regular basis
  • Is the tool still required?
  • Should it be replaced?
• Which tool is required?

  It is important to select the best tool for the job

  • What will the tool be required to do?
  • What consumables are required?
  • Detail is important to be able to select the correct tool
• Tools which require training

  • May be brief when collecting the tool
  • May actually require a training course
  • Each tool will have some details that users need to know
  • How do you replace consumables?
  • Where is the documentation?
• Consumables :

  An essential item that a tool requires to be able to function

  • A sufficient supply of consumables is important
  • Sources, stock levels, and order levels need to be recorded
  • Who has access to consumables?
  • Who does the ordering?
  • Who has to be ordered?
  • Supplier - from whom do we order?
  • Delivery time
• Maintenance :

  Most tools require maintenance

  • In-house done on a regular basis
  • Regular maintenance that must be done by expert
  • Some maintenance requires a higher level of skill than simply using the tool
• Repairs :

  Repairs are often required to keep the tool functioning

  • Who authorizes the repairs?
  • Should maintain records of how the damage occured
  • Did the damage occur as a result of normal usage
  • If not, who pays?
• Basic Common Skills

  These are skills required to use the tools

  • Clear paper jams
  • Clean monitors, keyboards, etc.
  • Replace consumables
  • Change papers in the copiers