G3

• Physician or healthcare provider is usually the owner of the medical practice and always the boss
• Physician has the best interest of his practice and patients as his primary concern
• Two distinct groups of personnel in a healthcare facility: Administrative Staff and Clinical Staff
• Administrative Medical Assistant performs administrative and clinical tasks in medical settings
• Medical Office Receptionist are the frontliners of a medical office.
• Medical Coders rely on their knowledge of medical terminology, anatomy and physiology, diagnosis, and procedures to translate medical documentation into standardized codes.
• Medical Billers are responsible for the timely submission of technical or professional medical claims to insurance companies including physician offices, hospitals, nursing homes, or other healthcare facilities.
• Medical Office Manager are both responsible for both the clinical and/or non- clinical aspects of the day-to-day operations in a medical office environment.
• Medical Office Assistants perform both administrative and clinical tasks within a medical setting alongside a physician or other medical professional.
• Physical Assistants are known as “physician extenders” or mid-level providers because they can fill many of the same duties as physicians.
• Primary Care Physicians are the point of first contact.  
• Nurse Practitioner are licensed health professionals who can diagnose and treat health care conditions that fall within their specialty and can prescribe medications.
• Nurses of all types and levels of education and experience are needed in a variety of roles to help manage patients in an office or clinic setting. 
• Medical Technologies are skilled health professional who tests and analyses blood, other body fluids, and tissue samples.
• Licensed Pharmacists dispensed medications and other remedies to patients, and advise clincians and patients on the sage and effective use of medications.
• Administrative tasks are those procedures used to keep the offices in medical practices running efficiently.
• Clinical Tasks are those procedures the medical assistant may perform to aid the physician in the medical treatment of a patient.
• Front Desk. The administrative medical assistant greets patients and other visitors, such as family members.
• Scheduling Appointments. The administrative medical assistant answers telephone; schedules appointments, either by phone or in person; and forwards telephone calls according to office procedures. What kind of Administrative Medical Assisting Tasks is this?

• Records Management. The administrative assistant opens and sorts incoming mail, composes routine correspondence, and transcribes physicians’ dictation. What kind of Administrative Medical Assisting Tasks is this?

• Billing and Insurance. The administrative medical assistant codes or verifies codes for diagnoses and procedures. What kind of Administrative Medical Assisting Tasks?

• Communication Skills. The assistant must understand and use correct English grammar, style, punctuation, and spelling in both writing and speaking.
• Mathematics Skills. The assistant must have good math skills to be able to maintain correct financial records, bill patients, and order and arrange payment for office supplies.
• Organizational Skills. Controlling the sometimes hectic pace of work requires the assistant to have the skills of managing time and priorities.
• Computer Skills. A basic understanding of technologies and the ability to use computers with mastery are essential workplace skills.
• Interpersonal Skills. Excellent interpersonal skills often come from a genuine desire work with people.
• Genuine Liking for People. A genuine enjoyment of people and a desire to help them are keys to success in a medical assisting career.
• Cheerfulness. The ability to be pleasant and friendly is an asset in any career. Lifting patient’s spirit helps build goodwill between them and the physician.
• Empathy. It is sensitivity to the feelings of others. It enables you to understand how a patient feels because you can mentally put yourself in the patient’s situation. 
• Accuracy. Because even a minor error may have consequences for a patient’s health
• The careful and complete attention to detail required for accuracy is known as thoroughness.
• Dependability. The administrative medical assistant who finishes work on schedule, does required tasks without complaint, even when these may be unpleasant, and always communicates willingness to help is said to be a dependable employee.
• Using time and other resources to avoid waste and unnecessary effort is defining mark of efficiency.
• The ability to adapt, to change gears quickly to respond to changing situations, interruptions, and delays is flexibility.
• The quality of good judgment involves the ability to use knowledge, experience, and logic to assess all the aspects of a situation in order to reach a sound decision.
• Honesty is the quality that enables the physician to trust the administrative assistant at all times and in all situations
• To take action independently is to show initiative.
• Problem-solving involves logically planning out the steps needed to accomplish a job.
• Being on time punctuality is important for the administrative medical assistant because of the physician’s schedule and the need to complete routine duties before patients arrive.
• The quality of self-motivation is expressed by a willingness to learn new duties or procedures without a requirement to do so.