Ratings and standers

• Why do ratings and standards matter for businesses?

  They increase business and generate publicity
• What do customers learn from ratings and standards?

  What services and facilities to expect
• Who awards rosettes and stars for food and hotels?

  The AA (Automobile Association)
• How does the AA rating system differ from Michelin stars?

  AA judges on specific criteria, Michelin does not
• What are the requirements for an AA 1 star hotel?

  • Open 7 days a week
  • Reception area accessible at all times
  • Breakfast available daily
  • Evening meal 5 nights a week
  • 5+ bedrooms with bath or shower
• What are the requirements for an AA 5 star hotel?

  • Open all year
  • Excellent customer service
  • Multilingual receptionists
  • Facilities like spa or pool
  • Extra staff (e.g., valet)
  • Restaurant open all week for all meals
  • 80% of rooms have a bath and shower
• What do Michelin inspectors award stars for?

  Food, ambience, and service quality
• What does a Michelin 3-star rating signify?

  Exceptional cuisine worth a special journey
• What does a Michelin 1-star rating signify?

  Excellent cooking worth a detour
• What is the Food Hygiene Rating system?

  • Scores range from 0 to 5
  • 5: Very good hygiene standards
  • 4: Good hygiene standards
  • 3: Generally satisfactory standards
  • 2: Some improvement necessary
  • 1: Major improvement necessary
  • 0: Urgent improvement required
• Who inspects food businesses for hygiene ratings?

  Environmental health officers (EHOs)
• What is a potential issue with online review sites?

  People can give freebies for good reviews
• How does The Good Food Guide ensure accuracy in reviews?

  Critics' reviews are checked by experts
• What are strategies to avoid or mend a bad review?

  • Own your mistakes
  • Improve customer feedback
  • Ask for a new review
  • Retrain staff or rehire
  • Rebrand the business
• What is the maximum score in the Food Hygiene Rating system?

  5
• What does a score of 0 in the Food Hygiene Rating indicate?

  Urgent improvement is required