Job roles

• What is the role of a marketing manager in a hotel?

  Ensures the company makes a profit
• Who does the hotel/general manager answer to?

  Answers to the owner
• What is the primary responsibility of an events manager?

  Plans weddings and conferences
• What does a food and beverage manager do?

  Creates menus and manages budgets
• What is the main duty of a head receptionist?

  Manages receptionists and concierge
• What is the responsibility of a restaurant manager?

  In charge of the restaurant's service standard
• Who oversees housekeepers and cleaning maintenance?

  Head housekeeper
• What does an executive/head chef manage?

  Manages chefs and designs menus
• What are the general responsibilities of managers in a hotel?

  Customer satisfaction and smooth business running
• What are the roles in the kitchen brigade?

  • Head chef
  • Sous chef
  • Pastry chef
  • Larder chef
  • Sauce chef
  • Vegetable chef
  • Chefs de partie (section chefs)
  • Commis chef
  • Kitchen porter
• What is the role of a sous chef?

  In charge of food production and supervision
• What are the specific roles of chefs de partie?

  • Soucier: Sauce chef
  • Patissier: Pastry, bread, cakes
  • Garde monger: Cold starters and salads
  • Entremetier: Vegetables, soups, rice, pasta
  • Poisonnier: Fish
  • Legumier: Vegetable accompaniments
  • Potager: Soups
  • Boulanger: Bread and baked goods
• What is the role of a commis chef?

  Chef in training, helps in all kitchen areas
• What is the main job of a kitchen porter?

  Washes up and cleans
• What should a chef maintain regarding personal hygiene?

  Clean hands and short fingernails
• What is the dress code for chefs?

  Uniform must be washed daily and loose fitting
• What does a head housekeeper do?

  Talks to reception and allocates rooms
• What are the responsibilities of a housekeeper?

  Cleans rooms and changes bedding
• What does a maintenance worker do in a hotel?

  Mends anything broken like doors and pipes
• What is the role of a restaurant manager?

  Overall charge of the restaurant
• What does a head waiter do?

  Greets and seats customers, takes orders
• What is the role of a sommelier?

  Specializes in wine and food pairing
• What does a waiter do?

  Serves customers and checks satisfaction
• What is the role of a barista?

  Makes hot drinks
• What does a head receptionist manage?

  Manages receptionists, concierge, valet, porter
• What is the responsibility of a receptionist?

  Takes bookings and checks guests in
• What does a concierge do?

  Books tickets and helps guests
• What is the role of a porter?

  Carries bags and runs errands
• What does a valet do?

  Greets guests and parks cars
• What are the advantages of a front of house dress code?

  • Don't have to wear own clothes
  • Feel part of a team
  • Health and safety
  • Look neat and tidy
  • Recognizable by customers
  • Creates good impression
  • Avoids allergies/cross contamination
• What are the requirements for changing into uniform at work?

  • Change into uniform daily
  • Must be washed and ironed
  • Wear smart shoes
  • Tie back hair
  • Minimal makeup
• What should waiting staff avoid wearing at work?

  • Perfume to avoid allergies
  • Jewelry that can cause cross-contamination
• What should a chef's uniform include?

  • Clean hands and short fingernails
  • Apron
  • Jacket
  • Loose fitting trousers
  • Slip-resistant shoes
• What are the responsibilities of a head housekeeper?

  • Talks to reception and maintenance
  • Ensures rooms are ready for customers
  • Manages staff rotas
  • Handles hiring and firing
  • Allocates rooms for housekeepers
  • Deals with complaints
• What are the duties of a housekeeper?

  • Cleans rooms and makes beds
  • Changes towels and restocks supplies
  • Reports damage and faults
• What are the responsibilities of a restaurant manager?

  • Takes bookings and relays information
  • Writes staff schedules
  • Ensures smooth running of the restaurant
• What are the roles of the waiting staff in a restaurant?

  • Greets and seats customers
  • Takes food orders
  • Deals with complaints
  • Serves customers and clears tables
• What are the responsibilities of a sommelier?

  • Specializes in wine and food pairing
  • Advises customers on wine choices
  • Orders wine and manages the wine cellar
• What are the responsibilities of a porter?

  • Carries bags to rooms
  • Runs errands for guests
• What are the responsibilities of a valet?

  • Greets guests upon arrival
  • Parks guests' cars