Qualifications, skills & attributes

• What is a Level 1/2 vocational award in Hospitality and Catering?

  A qualification for Key Stage 4 students
• What GCSEs are required for receptionists?

  Maths and English GCSE
• What diploma can you earn for Kilden brigade?

  Diploma in Professional Cookery
• What is the purpose of an apprenticeship in hospitality?

  Earn money while gaining experience
• What degree can you pursue related to hospitality?

  Degree in catering, hospitality, or hotel management
• What type of experience is beneficial in hospitality and catering?

  Experience from a part-time or summer job
• Why are good communication skills important in hospitality?

  They ensure the business runs smoothly
• What does good personal presentation signify in hospitality?

  It represents the business and hygiene standards
• Why is punctuality crucial in the hospitality industry?

  Customer satisfaction depends on timely service
• How does politeness affect customer interactions?

  It ensures customer happiness and satisfaction
• What does being a team player entail in hospitality jobs?

  Helping and communicating effectively with co-workers
• Why is honesty important in hospitality?

  It builds trust when dealing with payments
• What are the key skills and attributes needed in hospitality and catering?

  • Being organized
  • Good communication skills
  • Good personal presentation
  • Punctuality
  • Politeness
  • Team player
  • Honesty
  • Reliability
  • Willingness to learn
  • Calm under pressure
• What is the role of a general manager in hospitality?

  Oversees overall operations of the establishment
• What is the role of a marketing manager in hospitality?

  Responsible for promoting the business
• What does a food and beverage manager do?

  Oversees food and drink services
• What is the role of a head receptionist?

  Manages front desk operations
• What does a head housekeeper do?

  Oversees housekeeping staff and operations
• What is the role of a head chef?

  Leads kitchen operations and staff
• What does a sous chef do?

  Assists the head chef in kitchen tasks
• What is the role of a head waiter?

  Oversees dining room staff and service
• What is the importance of being organized in hospitality?

  It ensures tasks are done effectively and on time
• What does being calm under pressure mean in hospitality?

  Maintaining composure during busy times
• What is the significance of good standards of personal hygiene?

  It is essential when dealing with customers
• What does reliability mean in the context of hospitality jobs?

  Being dependable and consistent in work