5.2.6 The impact of quality management on competitiveness

• What is the primary goal of quality management?

  Ensuring quality standards
• Quality management aims to meet customer expectations
• Quality management can lead to increased customer satisfaction.
• What is one benefit of enhanced reputation due to quality management?

  Attracting more customers
• Quality management reduces costs by minimizing defects
• A quality-focused culture improves employee morale.
• What are the three primary methods of quality control?

  Sampling, SPC, Inspection
• In sampling, a small batch of products is tested to approve the entire batch
• What statistical technique is used in Statistical Process Control (SPC)?

  Control charts
• Inspection checks every product for defects, making it comprehensive but time-consuming.
• Which quality control method verifies product performance?

  Testing
• Statistical Process Control uses statistical methods to monitor production processes
• Match the quality control method with its purpose:

  Inspection ↔️ Identify defects

  Testing ↔️ Ensure functionality

  SPC ↔️ Detect variations
• What is the primary objective of quality management?

  Meeting quality standards
• Minimizing defects and waste in quality management leads to reduced costs
• Engaged employees in a quality-focused culture are more productive.
• Match the quality control method with its description:

  Inspection ↔️ Checking products for defects

  Testing ↔️ Verifying product performance

  SPC ↔️ Monitoring processes statistically
• What is the relationship between quality and customer satisfaction?

  High quality leads to satisfaction
• One quality control method involves checking products for defects
• Statistical Process Control monitors production processes statistically.
• Match the quality control method with its purpose:

  Inspection ↔️ Identify defects

  Testing ↔️ Ensure functionality

  SPC ↔️ Detect variations
• High-quality products are fundamental to customer satisfaction
• Positive word-of-mouth is more likely with high-quality products.
• Match the quality feature with its impact:

  High Quality ↔️ High Satisfaction

  Low Quality ↔️ Weak Loyalty

  Positive Reviews ↔️ Common
• What are the key areas where cost savings occur due to quality management?

  Rework, warranty, processes, resources
• High-quality products require less rework
• Optimized production processes reduce warranty costs.
• Match the cost savings area with its impact:

  Rework and Repairs ↔️ Minimizes defects

  Warranty Costs ↔️ Decreases claims

  Production Processes ↔️ Eliminates inefficiencies

  Resource Utilization ↔️ Reduces material waste
• What is the primary goal of quality management?

  Meet quality standards
• Quality management improves employee morale by engaging them in quality improvements.
• A commitment to quality enhances a company's reputation
• How does quality management reduce costs for a company?

  Minimizes defects and waste
• Meeting customer expectations is a benefit of quality management.
• Match the benefit of quality management with its example:

  Increased Customer Satisfaction ↔️ Consistently high-quality meals at a restaurant

  Enhanced Reputation ↔️ A durable clothing brand gaining positive reviews

  Reduced Costs ↔️ Six Sigma implementation reducing material waste

  Improved Employee Morale ↔️ Empowered staff contributing to quality improvements
• What is an example of a company benefiting from quality management by reducing material waste?

  Six Sigma implementation
• A durable clothing brand with high quality is likely to gain positive reviews
• Providing consistently high-quality meals at a restaurant increases customer loyalty.
• Steps involved in quality control methods

  1️⃣ Inspection: Checking for defects

  2️⃣ Testing: Verifying performance

  3️⃣ SPC: Monitoring production statistically
• Statistical Process Control is used to detect variations
• What is the purpose of inspection in quality control?

  Identify defects