Quality management is the set of activities and processes undertaken by a business to ensure that its products and services consistently meet or exceed customer expectations and comply with relevant standards
What is the primary goal of quality assurance in quality management?
Prevent defects
Quality control involves proactive processes to prevent defects from occurring.
False
Continuous improvement in quality management focuses on ongoing efforts to enhance processes and customer satisfaction
Order the three main methods of quality management.
1️⃣ Quality Assurance
2️⃣ Quality Control
3️⃣ Continuous Improvement
Match the quality management method with its description:
Quality Assurance ↔️ Prevents defects by ensuring processes meet standards
Quality Control ↔️ Identifies and corrects defects after production
Continuous Improvement ↔️ Enhances processes to meet changing needs
Quality control is reactive because it identifies and corrects defects after production
What is a disadvantage of continuous improvement in quality management?