2.4.4 Quality Management

    Cards (53)

    • Quality management is the set of activities and processes undertaken by a business to ensure that its products and services consistently meet or exceed customer expectations and comply with relevant standards
    • What is the primary goal of quality assurance in quality management?
      Prevent defects
    • Quality control involves proactive processes to prevent defects from occurring.
      False
    • Continuous improvement in quality management focuses on ongoing efforts to enhance processes and customer satisfaction
    • Order the three main methods of quality management.
      1️⃣ Quality Assurance
      2️⃣ Quality Control
      3️⃣ Continuous Improvement
    • Match the quality management method with its description:
      Quality Assurance ↔️ Prevents defects by ensuring processes meet standards
      Quality Control ↔️ Identifies and corrects defects after production
      Continuous Improvement ↔️ Enhances processes to meet changing needs
    • Quality control is reactive because it identifies and corrects defects after production
    • What is a disadvantage of continuous improvement in quality management?
      Time-consuming
    • What are the four categories of quality costs?
      Prevention, appraisal, internal failure, external failure
    • Prevention costs are expenses incurred to prevent defects
    • Appraisal costs include expenses for employee training and quality planning.
      False
    • What is the primary consequence of external failure costs for a business?
      Damage to brand reputation
    • High-quality management improves customer satisfaction
    • A competitive advantage can be gained through superior quality management.
    • What are the three activities involved in quality assurance systems?
      Establishing standards, training, audits
    • Quality control maintains product integrity by identifying and fixing problems
    • What are examples of prevention costs in quality management?
      Employee training, process improvement
    • Match the quality control tool with its description:
      Checklists ↔️ Verify key steps are followed
      Control Charts ↔️ Monitor process stability over time
      Pareto Charts ↔️ Prioritize causes of defects
    • A retail business might use a Pareto chart to identify the most common reasons for customer complaints
    • ISO 9001 is a widely recognized quality assurance standard.
    • What are the three proactive measures involved in quality assurance systems?
      Standards, training, audits
    • ISO 9001 is a widely recognized quality assurance standard
    • Order the key principles of TQM according to their logical sequence:
      1️⃣ Customer focus
      2️⃣ Continuous improvement
      3️⃣ Employee involvement
      4️⃣ Process approach
      5️⃣ Fact-based decision making
    • Implementing Kaizen or Six Sigma is an activity associated with the continuous improvement principle of TQM.
    • What are the four key benefits of TQM?
      Satisfaction, costs, morale, competitiveness
    • Toyota implements TQM by focusing on continuous improvement through Kaizen
    • Match the component of quality management with its description:
      Quality Assurance ↔️ Proactive planning to prevent defects
      Quality Control ↔️ Reactive checks to identify defects
      Continuous Improvement ↔️ Ongoing efforts to enhance processes
    • What are the three main methods of quality management?
      QA, QC, Continuous Improvement
    • Continuous improvement requires employee engagement
    • Appraisal costs include expenses for inspections, testing, and audits to assess product quality.
    • What are the consequences of external failure costs?
      Warranty claims, lawsuits
    • Superior quality provides a competitive advantage
    • Pareto charts rank causes of defects to prioritize improvement efforts.
    • What are quality assurance systems designed to ensure?
      Specific standards are met
    • ISO 9001 is a widely recognized quality assurance standard.
    • Quality assurance systems involve proactive measures like setting standards, training employees, and regular audits
    • What is the primary focus of standards in quality assurance systems?
      Quality benchmarks
    • Training in quality assurance systems educates employees on quality procedures
    • Regular audits in quality assurance systems ensure compliance with established standards.
    • What are the benefits of implementing quality assurance systems?
      Improved customer satisfaction