TLE: MODULE 1-3

• It helps grow the companies by finding leads, closing sales, supporting existing clients, and communicating product value to clients.
• Drive new business development by identifying potential clients and generating sales opportunities.
• Customer Service Representative


  help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• Data Entry/Order Clerk


  inputs data into a computer from forms or other non-electronic forms of data.
• Sales Representative


  works with customers to find what they want, create

  solutions and ensure a smooth sales process.
• Technical Support Representative (TSR)


  answers incoming phone calls and troubleshoot customer tech problems with computer software and hardware.
• Complaint Resolution


  accepts a problem related to a product or service

  provided by the organization.
• Document/Order Processing


  processing of forms, orders or applications needed by the client.
• Inquiry Services


  Frequently Asked Questions (FAQs) are answered in this

  type of call electronically.
• Telemarketing/Teleservices


  Sets up sales calls for sales representatives.
• Counseling


  This assistance makes use of toll-free telephone services to assist clients on matters that include physical, mental, emotional, or spiritual well-being.
• Marriage and family counseling


  this type of counseling is offered to couples before married life as a preparation for their marriage.
• Guidance and career counseling


  It is a broad, developmental program to assist

  individuals in decision-making and implementing informed educational and occupational options. This type of counseling helps individuals to develop their competencies in self-knowledge, educational pursuits, occupational exploration, and career planning. Having this counseling is a good choice to know which job

  opportunities are more likely applicable to the client.
• Rehabilitation counseling


  involves with people having emotional and physical disabilities. Counselors help them to live life independently.
• Mental health counseling


  help their clients how to make healthy decisions for themselves, their relationships, and their future as well. This counseling is helpful in times of anxiety, depression, and suicidal tendencies.
• Substance abuse counseling


  People with drug and alcohol addictions, eating disorders and other behavioral issues
• Educational Counseling


  help them nurture their formative years with confidence and maturity.
• Directory


  where one can get somebody else’ address and telephone numbers.
• Booking


  process of reservation of slots or seats to avail specific services.
• Technical Support


  assists the clients to any troubleshooting needed for their devices.
• Academic Instruction


  look for agents who can teach in English language to different nationalities.
• Travel Advisories


  associated to travel bookings.
• Department of Foreign Affairs


  is the government agency that decides on the cancellation of flights if necessary.
• Sales


  providing the customers with product and service information.
• Data Gathering


  It is the process of gathering employees’ knowledge and skills and make it available to the organization for everyone who needs it.