12 quality system essentials (QSE's)

Cards (16)

  • Organization
    • Structure
    • Quality planning
    • Communication
  • Customer Service
    • Our communication with customers
    • Customer feedback
    • Opportunities for improvement
  • Facilities and Safety
    • OH&S
    • Facility Maintenance/ security
    • Emergency preparedness
    • Chemical Hygiene
  • Personnel
    • Training
    • Qualifications
    • SOPs
    • Confidentiality
  • HIPA
    Health information protection act
  • Purchasing and Inventory
    • Contracts
    • Supplies and reagents
    • Inventory management
  • Equipment
    • Installation
    • Maintenance
    • Calibration
    • Service and repair
  • The laboratory block
    1. Organization
    2. Customer service
    3. Facilities and safety
    4. Personnel
    5. Purchasing and inventory
    6. Equipment
  • Process control
    • Quality control
    • Sample management
    • Method verification
  • Documentation and Record Keeping
    • Everything in the lab is documented for legal reasons
  • Information Management
    • Lab information systems (LIS)
    • Confidentiality
    • Logs and records
    • Reports
  • The work block

    7. Process control
    8. Documents & Records
    9. Information management
  • Occurrence management
    • An error that should not have happened+
    • RRID- Recognizing, Reporting, Initiating, Documenting
  • Assessments
    • ISO
    • Accreditation Inspection
    • Proficiency Testing
    • Internal Assessments
  • Process Improvement
    • PDSA- Plan, Do, Study, Act
    • Problem resolution
    • Risk assessment
    • Opportunities for improvement (OFIs)
  • The performance block

    10. Occurrence Management
    11. Assessments
    12. Process Improvement