TOPIC : MECHANISM OF COMMUNICATION

• Components of the communication process:

  • Sender, message, receiver, response
• Intent of communication is to obtain a response
• Communication is a necessary component in human relationships
• Communication is used for thought/information exchange between or among two or more people as well as intra-personally (self-talk)
• Modes of Communication:

  • Verbal, non-verbal, electronic methods
• Verbal communication:

  • Spoken and written words, tone of voice, clarity of message
• Non-verbal communication:

  • Body language, facial expressions, gestures
• Electronic communication:

  • Computer messages
• Factors influencing communication:

  • Perception, attitudes, relationships, values, roles, development, gender, space
• Gender differences in communication
• Values influence behavior and perception of communication
• Attitude influences communication
• Personal space in communication:

  • Intimate, personal, social, public distances
• Use of communication:

  • Get a response, influence, obtain information
• Therapeutic communication promotes understanding and constructive relationships
• Barriers to communication:

  • Wrong decoding, poor choice of words, wrong tone
• Therapeutic relationship phases:

  • Pre-interaction, introductory, working, termination
• Developing therapeutic relationship:

  • Attentive listening, empathy, honesty, genuineness, credibility, cultural understanding, confidentiality
• Group communication dynamics:

  • Factors affecting group dynamics, types of health care groups
• Good communication between nurses and patients is essential for successful nursing care
• Communication involves the exchange of information, thoughts, and feelings among people
• Barriers to Communication

  • Wrong or improper decoding of the message.
  • Wrong tone – raised voice, etc.
  • Poor choice of words.

  Types of Health Care Groups: These usually include: task, teaching, self-help, self-awareness, growth, therapy work related social support groups.