Topic Area 1

Created by

Cierra Mantle

Cards (34)

What do healthcare settings provide?
-Medicinal care
-Preventative screening
-Treatment for illness, disease, disability
What are examples of healthcare settings?
-Hospital
-Walk-in centre
-Pharmacy
-Health Centre
-Nursing home
-Opticians
-GP surgery
-Dental Practice
What do social care settings provide?
-Domiciliary care (care in the home)
-Providing protection services for people at risk
-Providing support for people in need
-Providing practical support
-Emotional and mental health support in coping
-Support Groups
What are examples of social care settings?
-Retirement home
-Day centre
-Food bank
-Residential care home
-Social services department
-Support group
-Community centre
-Homeless shelter
What are rights?
Something everybody is entitled to. They are set out by laws such as the Equality Act to ensure a high standard of personalised care
What is the equality act?
A law which aims to ensure service users are treated fairly
What are the 5 rights (3C's and a PE)?
-Choice
-Confidentiality
-Consultation
-Protection from abuse and harm
-Equal and fair treatment
What is choice?
The act of selecting or making a decision between two or more options.
What are the benefits of having a choice?
-Gives individuals control over their lives
-Promotes independence
-Empowers individuals
-Increases self-esteem
-Makes individuals feel valued
What are examples of providing choice in a social care setting?
-Offering a range of activities and letting them choose whether they want to participate
-Supplying a range of menu options
-Allowing residents to choose their own clothes, what time they wake up/go to bed and whether they have a bath or shower
-Providing both a TV lounge and a quiet room
-Providing an optional programme of social events and outings
What examples are providing choice in a health care setting?
-Where to receive care
-Which doctor to see
-Consultation with a male or female doctor
-Hospital food options
-The type of treatment they want to receive
-Whether they want to have treatment
-How they receive help and support
What is confidentiality?
Protection of sensitive information from unauthorized access or disclosure.
What is a 'need-to-know basis' ?
Restricting access to information to only those who need it for their job or role.
Why is confidentiality important?
-It protects the interests of the individual
-It helps services users to trust their service providers
-It avoids any unwanted people knowing the service user's sensitive and personal information
When does confidentiality need to be broken?
When someone:
-Intends to harm themselves
-Intends to harm others
-Is at risk of harm from others
-Is at risk of carrying out a serious offence
How can confidentiality be maintained?
-Do not gossip about the service user
-Only share information with other practitioners on a need-to-know basis
-Keep patients records secure in a locked filing cabinet or a password-protected electronic device
-Use a private room for consultations
-Inform a service user when their information cannot be kept confidential
What is consultation?
Discussing something with someone in order to get their advice or opinion, so that an acceptable decision can be made
How can consultation be applied?
-Ask for opinions and views
-Clarify likes and dislikes
-Ask for preferences and opinions
-Discuss wants and needs
-Ensure shared decision-making
What are the benefits of applying consultation?
Individuals feel:
-Valued and listened to
-In control
-Empowered to make an informed choice
-Confident that the care meets their individual needs
What is equal treatment?
Being given the same opportunities and choices as everyone else (not necessarily being treated the same)
What is fair treatment?
Being able to have full access to opportunities and choices, as well as receiving the type of care that meets individual needs
What are examples of equal and fair treatment?
-Giving information in different formats (e.g. braille, sign language)
-Different access to buildings (e.g. ramp for wheelchair)
-Additional support for children with special educational needs (e.g. one-to-one with a teaching assistant)
-Offering English lessons in schools for pupils who can't/struggle to speak the language.
What are the benefits of applying equal and fair treatment?
Individuals are:
-Given the same opportunities and choices
-Treated according to their individual needs
What is safeguarding?
Measures taken to reduce the risks of danger, harm and abuse
What procedures must staff go through to protect from abuse and harm?
-Have DBS checks
-Follow reporting procedures for abusive behaviour
-Attend safeguarding training
-Attend manual handling training
-Attend first aid training
What procedures should all care settings go through to protect from abuse and harm?
-Appoint a Designated Safeguarding Lead
-Have clear and up-to-date complaints, fire evacuation and lockdown procedures.
-Hold regular fire drills
-Carry out risk assessments of equipment and activities
-Fully implement health and safety law
-Ensure high standards of hygiene
-Ensure proper safety measures
When are abuse and harm likely to occur?
-Staff are not properly trained in: how to use equipment; manual handling; correct procedures when providing intimate care; diversity and equality; safeguarding procedures.
-Staff are not DBS checked
-Shortage of staff
-Equipment and activities and not checked by staff
What are the benefits of maintaining an individuals' rights?
-People feel valued
-Raise self-esteem
-Empower individuals
-Instil confidence
-Instil trust
-To feel safe
-Give equality of access to services
-Meets individuals needs
How does empowerment benefit an individual?
-To give someone control and authority
-Ability to make decisions
-Independence
How does high self-esteem benefit an individual?
-They will feel valued and respected
-Increases positive mental health
-So they do not feel unhappy or unworthy
How does individual's needs being met help that individual?
-Improvement in mental and physical health
-Help individual's recover from illness, or learn to manage with a disability/health condition
-Care workers will ensure needs are met.
How does trust help an individual needs to be met?
-Feeling that care workers are trustworthy, will not harm them and have the individual's best interests at heart
How does confidence help an individual's needs to be met?
Individuals can rely on care workers and services to get high-quality care that meets their needs
How does equality help an individual's needs to be met?
Individuals will be able to access the care that they need