4. Service flows

• Service flows:

  • can flow due to ability to transfer info > globalised world
  • phone calls, internet, social media > no need for industry to be tied down to location
• 2 types of service:

  1. high level > require skill, important, complex e.g. financial services > found more in HICs
  2. low level > require less training, customer service based etc > offshoring > take advantage of low labour costs