gec 5

• • is a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages.

  communication
• • is used to meet the purpose of a person.

  communication
• The purpose of communication could be to inform, to persuade, or to entertain.
• communication can be in the form of written, verbal, non-verbal, and visuals.
• • 1.       WRITTEN COMMUNICATION involves texts or words encoded and transmitted through memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals and other written. documents.
• • 1.       VERBAL COMMUNICATION involves an exchange of information through face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.
• • 1.       NON-VERBAL COMMUNICATIONinvolves the use of the following to convey or emphasize a message of information.
• ·         Voice - this includes tone, speech rate, pitch, pauses and volume.
• ·         Body language - this includes facial expressions, gestures, postures, and eye contact.
• ·         Personal space or distance - this refers to an area of space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.
• ·         Personal appearance - this refers how a person presents himself/herself to a particular situation, whether formal or informal.
• • 1.       VISUALS involve the use of images, graphs, charts. logos, and maps.
• • INTENDED COMMUNICATION refers to planning what and how you communicate your ideas to other people who are older than you are or who occupy a higher social or
• • Communication can be intended or unintended
• Communication can be a one-way or two-way process.
• ·         Barriers - the factors which may affect the communication process.
• ·         Context - the situation or environment in which communication takes place able prix
• ·         Feedback -the reactions or responses of the receiver to the message from the sender
• ·         Receiver -the recipient of the message
• ·         Decoding - the process of interpreting an encoded message
• • ·         Channel the means to deliver a message such as face-to-face conversations, telephone calls, e-mails, and memos, among others.
• ·         Encoding - the process of transferring the message
• ·         Source - the speaker or sender of a message
• ·         Message - the message, information, or ideas from the source or speaker
• • COMMUNICATION PROCESS involves elements such as source, message, encoding, channel, decoding, receiver, feedback, context, and barrier.
• • 1.       UNINTENDED COMMUNICATION on the other hand, happens when you unintentionally send non-verbal messages to people you are communicating with, or when you suddenly make negative remarks out of frustration or anger.
• Effective communication plays a crucial role in your personal and professional success.
• a one-way process is best illustrated in the model of Shannon-Weaver (1949) as shown in Figure 1. In this model, the sender is active while the receiver is passive during the communication process.
• a two-way process is exemplified by a transaction model. In this model, the messages, information, or ideas are sent and received at the same time. Hence, the sender and the receiver become active during the process, and both serve as communicators.
• Effective communicators observe ethics. This means that they deal with values, righteousness, and behavior appropriate for human communication particularly in a multicultural situation.
• COMMUNICATION- is essential for personal and professional effectiveness. Further, it helps establish good relationships, creates a better working environment, strengthens collaboration and cooperation, and unifies conflicting ideas.
• • GLOBALIZATION is very complex to define because different scholars and institutions view it differently.
• Stage 1: Denial

  • The individual does not recognize cultural differences
• Stage 2: Defense

  • The individual starts to recognize cultural differences and is intimidated by them
• Stage 3: Minimization

  • The individual sees cultural differences but relies more on the universality of ideas than cultural differences
• Stage 4: Acceptance

  • The individual begins to appreciate important cultural differences in behaviors and eventually in values
• Stage 5: Adaptation

  • The individual becomes very open to world views when accepting new perspectives
• Stage 6: Integration

  • The individual goes beyond his/her own culture and sees himself/herself and his/her actions based on multifarious cultural viewpoints
• Chairman

  -Chair/Chairperson

  Salesman

  -Salesperson

  Congressman

  -Legislator

  Spokesman

  -Spokesperson

  Foreman

  -Supervisor

  Stewardess

  -Flight Attendant

  Waitress

  -Server

  Policeman

  -Police Officer

  Fireman

  -Firefighter

  Businessman

  -Business Executive

  Manpower

  -Workforce
• SPEECH TO INFORM- seeks to provide the audience with a clear understanding of the concept or idea presented by the speaker. The lectures of your teachers are best examples of this type.