purcomm

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Cards (99)

  • Communication is the process or act of transmitting a message from a sender to a receiver through a channel
  • There are different perspectives of communication:
    • Linear Perspective: transmitting a message from sender to receiver
    • Interactive Perspective: exchanging thoughts, messages, or information
    • Etymological Perspective: communication is derived from the Latin word "COMMUNIS," meaning common
    • Symbolic Perspective: using symbols to represent things, ideas, or events
    • Pragmatic Perspective: sign-mediated interaction following combinatorial, context-specific, and content coherent rules
  • Elements of Communication:
    • Sender: origin of the message encoding feelings, ideas, thoughts, and emotions
    • Receiver: hears or listens to the message
    • Message: verbal and non-verbal substance of communication
    • Channel: medium through which encoded messages are sent
    • Noise: blocks or interferes with the communication process
  • Verbal Communication:
    • Exchange of information, ideas, and opinions through sounds and words
    • Types include public, interpersonal, and small group communication
    • Non-verbal Communication:
    • Includes non-word messages like body language, gestures, facial expressions, and more
  • Functions of Communication:
    • Purpose: explaining why a conversation is initiated
    • Understanding: the core of communication
    • Reaction: normal response to what is seen, heard, felt, or thought
    • Participation: showing judgments and critical thoughts on various issues
    • Opinions: verbalizing thinking or opinions
    • Sympathy: showing care and support
    • Education: learning through communication
  • Types of Communication:
    • Mode: verbal (using words) and non-verbal (not using words)
    • Context: intrapersonal, interpersonal, extended/expanded, organizational
    • Purpose: formal (written and unwritten), informal (written and verbal)
  • Theories of Communication:
    • Symbolic Interaction Theory: focuses on self and its relationship to society
    • Uncertainty Reduction Theory: interpersonal communication reduces uncertainties
    • Organizational Culture Theory: culture's role in organizations
    • Uses and Gratification Theory: examines consumers' need for gratification from media use
    • Cultural Studies: explores the power of culture in human behavior
    • Face Negotiation Theory: importance of self-identity in interactions
  • Models of Communication:
    • Aristotle's Model: linear with sender, messenger, and receiver
    • Laswell's Model: communicator, message, channel, receiver, effect
    • Shannon-Weaver Model: sender, encoder, channel, noise/feedback, decoder, receiver
    • Berlo's Model: source, message, channel, receiver
    • Osgood and Schramm's Model: continuous and successful
    • Barnlund's Transactional Model: emphasizes barriers in communication
  • Ethics in Communication:
    • Mutuality: common understanding
    • Individual Dignity: supporting individuals to communicate their needs
    • Accuracy: providing correct information
    • Accountability: being responsible for actions or words
    • Audience or Listeners: considering the recipients of communication
    • Use of Power: using power positively or negatively
    • Rights vs Responsibility: balancing the right to communicate with responsibility
    • Building an Information Network: establishing credibility and trustworthiness
    • Engaging and Participating: actively involving in discussions
    • Speaking with a Heart: emphasizing relationships in communication
    • Respecting and Understanding Each Other: showing respect and understanding before judging
  • Globalization:
    • Impacts of technology, economy, culture, connection, politics, and interconnection
    • Cultural Imperialism: imposition of a dominant culture on others
    • Electronic Colonialism: adaptation of less powerful societies to imported technologies
    • Lingua Franca: common language for communication
  • The World of Englishers:
    • Expanding Circle: countries where English is a foreign language
    • Outer Circle: English as a second language with variations in accents, grammar, etc.
    • Inner Circle: English as a first language
  • Different Types of Culture:
    • Monochronic Style: focusing on one thing at a time
    • Polychronic Style: multitasking and strong relationships
    • Collectivist: community-oriented
    • Individualistic: emphasizing personal rights and responsibilities
    • High Context: indirect communication
    • Low Context: direct communication
  • Intercultural Communication:
    • Requires understanding dominant cultural values
    • Ethnocentrism: judging other cultures as inferior
    • Cultural Taboos: improper actions based on culture
    • Personal Space: varies across cultures
    • Cultural Sensitivity: acknowledging cultural differences without labeling them
  • Context + Vocabulary = Language Register:
    • Register: language variety based on social setting
    • Jargons: specialized words used by specific groups
    • Intimate, Casual, Consultative, and Frozen or Static language styles
  • Haptics: the use of touch in communication
    • High-contact: common in warmer countries
    • Low-contact: common in colder countries