Omissions in Consumer Contracts

• omissions (1)

  s12 CRA-> covers pre contract info included in contract for supply of goods

  -> before contract becomes binding, the trader must supply the consumer with certain info about: goods/price/delivery/cancellation rights

  -> changes made before entering contract or later is not effective unless expressly agreed between trader and consumer
• omissions (2)- consumer protection -> unfair trading regulation 2008 // consumer protection regulations 2014


  ->protect consumers from unfair or misleading trade practices as well as banning deceptive omissions

  ->misleading omission - where trader misses out key info consumer may need to know to make an informed decision about the purchase of goods/services

  ->all contractual info must be displayed plainly as any obscure presentations is equal to an omission
• omissions (3)- consumer protection -> unfair trading regulation 2008 // consumer protection regulations 2014



  regulations make it an offence if

  • trader omits material average consumer would need to make an informed decision
  • hides or provides info in an unclear, unintelligible, unambiguous or untimely manner
  • fails to identify commercial intent if intention not already obvious