Business studies SYLLABUS

• Role

  Cost leadership, good/service differentiation

  Goods and/or services in different industries

  Interdependance
• Influences

  Globalisation

  Technology

  Quality expectations

  Cost-based competition

  Government policies

  Legal regulation

  Environmental sustainability

  
  

  CSR

  • Legal compliance vs ethical responsibilty
  • Environmental & social responsibility
• Processes: Inputs

  Transformed ( materials , information , customers )

  Transforming ( Human resources , facilities )
• Processes: Transformation

  Volume , variety, variation in demand & visibility (customer contact)

  Sequencing and scheduling ( Gantt charts, critical path analysis )

  Technology , task design & process layout

  Monitoring , control & improvement
• Processes: Outputs

  Customer service

  Waranties
• Strategies (8/10)

  Performance objectives

  • Quality
  • Speed
  • Dependability
  • Flexibility
  • Customisation
  • Cost

  Product design and development

  Supply chain management ( logisitics , e-commerce , global sourcing )

  Outsourcing

  Technology ( leading edge , established )

  Inventory management

  Quality management
• Strategies (2/10)

  Overcoming resistance to change:

  • Purchasing new equipment
  • Redundancy payments
  • retraining
  • Reorganising play layout
  • Inertia

  Global factors

  • Global sourcing
  • Economies of scale
  • Scanning and learning
  • Research and development