Cards (5)

    • An ombudsmen is an official who is appointed to check on government activity on behalf of an individual citizen and to investigate complaints that are made
    • They operate within the private sector
    • What areas do ombudsmen investigate?
      Health service, local government, legal services and housing
    • Advantages
      • The problem may be solved
      • Can lead to recommended changes made to government agencies or public bodies
    • Disadvantages
      • Their powers are constrained because they cannot deal with matter that could be dealt with by the courts
      • Complaints must be made through an elected representative, so this can be a barrier to citizens wishing to scrutinise government actions
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