TLE FOS QUARTER 3

• PMS

  PERFORMANCE MANAGEMENT SYSTEM
• D-CARDS

  DEBIT CARDS
• POS

  PERSONAL OPERATING SYSTEM
• A/R

  AMOUNT RECEIVABLES
• PERFORMANCE MANAGEMENT SYSTEM

  IT TRACKS THE PERFORMANCE OF EMPLOYEES IN A MANNER THAT IS CONSISTENT AND MEASURABLE.
• DEBIT CARDS

  IT IS A PAYMENT CARD THAT DEDUCTS MONEY DIRECTLY FROM YOUR CHECKING ACCOUNT. ALSO CALLED "CHECK CARD" OR "BANK CARD"
• AMOUNT RECIEVABLES

  THE BALANCE OF MONEY DUE TO A FIRM FOR GOOD OR SERVICES DELIVERED OR USED BUT NOT YET PAID FOR BY CUSTOMERS
• PERSONAL OPERATING SYSTEM

  IS USED ON AN INDIVIDUAL COMPUTING DEVICE THAT CAN RUN WITHOUT BEING PART OF A NETWORK.
• AUDITING

  IT IS FRONT OFFICE OR MORE COMONLY, NIGHT AUDIT IN A HOTEL, SIGNIFICANT PART OF HOTEL'S ACCOUNTING PROCESS
• FIVE MAJOR FUNCTION OF THE NIGHT AUDIT

  • VERIFY POSTED ENTRIES TO GUEST AND NON-GUEST ACCOUNTS
  • BALANCE ALL FRONT OFFICE ACCOUNT
  • RESOLVE ROOM STATUS AND RATE DISCREPANCIES
  • MONITOR GUEST CREDIT LIMIT
  • PRODUCE OPERATIONAL AND MANAGERIAL REPORT
• AUDITING

  THIS PROCES RECORDS, REVIEWS AND COLLATES ALL FINANCIAL ACTIVITIES OF THE HOTEL THAT HAVE TAKEN PLACE IN ONE DAY AND POST THEM ON APPROPIATE ACCOUNT HEADS
• COMPLETE OUTSTANDIN PROCESS

  ENSURE ALL GUEST TRANSACTIONS FROM THE DAY (IE:PARKING FEES, ROOM SERVICES OR MII BAR CHARGES ,LAUNDRY, TELEPHONE OR INTERNET CHARGES, ETC.) HAVE BEEN CORECTLY POSTED TO GUEST ACCOUNT
• RECONCILE THE ROOM STATUS DISCREPANCIES

  COMPARING THE ROOM STATUSE DISCREPANICIES

  COMPARING THE FRONT OFFICE ROOMS AVAILABILITY TO THAT OF HOUSEKEPING'S. THESE ERORS MUST BE DETECTED AS EARLY AS POSSIBLE TO RECEIVE MAXIMUM REVENUE FOR HOTEL OCCUPANCY THE NEXT
• BALANCE ALL DEPARTMENT

  THE NIGHT AUDIT RECONCILE THE BALANCE OF EACH GUEST LEDGER;

  VERIFIES DAILY FINANCIAL TRANSACTIONS, TRACK OCCUPANCY RATES, REPORTS, REVENUES, AND REVIEWS THE OVERALL OPRATIONAL EFFECTIVENESS OF THE HOTEL
• VERIFY ROOM RATE

  THE NIGHT AUDITOR MAY NEED TO COMPLETE A ROOM REVENUE AND COUNT REPORT. THIS REPORT PROVIDES A MEANS FOR ANALYZING ROOM REVENUES SINCE IT SHOW THE RACK RATE FOR EACH AND THE ACTUAL RATE WHICH THE ROOM WAS SOLD
• VERIFY NO-SHOW RESERVATION

  THE NIGHT AUDIOR MAY ALSO BE RESPONSIBLE FOR CLEARING THE RESERVATION RACK OF FILING POSTINGS CHARGES TO NO-SHOW ACCOUNTS. BYLN POSTING NO SHOW CHARGES, THE NIGHT AUDITOR MUST BE CAREFUL TO VERIFY THAT THE RESERVATION WAS GUARANTEED AND THE GUESS NEVER REGISERED WITH THE HOTEL
• POSTROOM RATE AND TAX

  IT FUNCTON CHECKS EACH IN HOUSE GUEST (AND ANY GUARANTEED RESERVATION WITH NO SHOW STATUS) AND POST THE DAY'S ROOM AND TAX CHARGES, PACKAGE CHARGES, AND ANY AFFILIATED FIXED CHARGES TO THE GUEST'S FOLIO.
• PREPARE REPORTS

  THE NIGHT AUDITOR SHALL PREPARE REPORTS THAT INDICATE THE STATUS OF FRONT OFFICE ACTIVITIES AND OPERATIONS
• DEPOSIT CASH

  AT THE END OF THE BUSINESS DAY' HOTELS MUST RECORD AND RECONCILE GUESTS FOLIOS AND THEIR TRANSACTIONS CORRECTLY.
• BACKUP THE SYSTEM

  IN MANUAL AND SEMI-AUTOMATED FRONT OFFICE OPERATIONS, TOTAL MUST BE CLEARED FROM THE SYSTEM AFTER THE NIGHT AUDIT IS COMPLETE.
• NIGHT AUDIT

  A HOTEL NIGHT AUDIT IS THE PROCESS OF SUMMARIZING AND ENSURING THE ACCURACY OR ALL THE FINANCIAL ACTIVITIES THAT HAVE OCCURED AT YOUR PROPERTY ON A PARTICULAR DAY
• CROSS REFERENCING PROCESS

  THIS INVOLVES COMPARING DIFFERENT SOURCE OF FINANCIAL DATA TO IDENTIFY ANY DISCREPANCIES OR INCONSISTNCIES.
• NIGHT AUDIT REVENUE REPORT

  IT DELEVERS INFORMATION ON ACCOMODATION REVENUE, CANCELLATION AND NO-SHOW REVENUE, AND OTHER POS REVENUE
• NIGHT AUDIT TAX REPORT

  CONTAINS ALL TAX INFORMATION ON RESERATION REVENUE AND OTHER POS REVENUE SUCH AS VALUE ADDED TAX (VAT), LUXURY TAX, AND SERVICES TAX
• SERVICE TAX

  IS A TAX LIVIED ON SPECIFIC SERVICES PROVIDED BY ACCOMODATION.
• VALUE ADDED TAX (VAT)

  IS A TAX THAT IS ADDED TO THE COST OF GOODS AND SERVICES
• LUXURY TAX

  IS A TAX IMPOSED ON CERTAIN HIGH END GOODS AND SERVICES, INCLUDING LUXURY ACCOMODATION
• CASHIER'S REPORT

  IT IS THE DETAILED LIST OF CASHIER ACTIVITY OF CASH INFLOW AND OUTFLOW, CREDIT CARD AND PROPERTY MANAGEMENT SYSYTEM TOTALS
• MANAGER'S REPORT

  IT IS A STATISTICAL LIST OR PREVIOUS DAY'S OCCUPANCY. IT INCLUDES DETAILS ABOUT AVAILABLE ACCOMODATION' OCCUPIED ACCOMODATION, SOLD AND VACATED ACCOMODATION, RACK-RATE, NUMBER OF GUESTS IN THE HOTEL, NUMBER OF NO-SHOW, AND SO NO
• GENERAL MANAGER'S REPORT

  EACH DEPARTMENT IN THE HOTEL IS REQUIRED TO SEND DAILY SALES REPRT TO THE FRONT OFFICE
• HIGH BALANCE REPORT

  A DETAILED REPORT ABOUT THE GUEST WHO HAVE EXCEEDED THE CREDIT LIMIT SET BY THE HOTEL MANAGEMENT
• LEDGER BALANCE SUMMARY REPORT

  IT DISPLAYS THE OPENING AND THE CLOSING BALANCE FOR THE ADVANCE DEPOSIT LEDGER, GUEST LEDGER, AND CITY LEDGER
• ROOM RATE AUDIT REPORT

  IT LISTS ALL RATES THAT ARE APPLIED TO EACH GUEST AND THE DIFFERECE FROM THE RACK EATE WITH THE PREDETERMINED RACK CODE
• BANK DEPOSIT

  FUNDS PUT INTO YOUR BANK ACCOUNT BY CASH OR CHECK DEPOSIT OR AN ELECTRONIC TRANSFER
• CITY LEDGER

  IT IS ALSO CALLED HOUSE LEDGER, IS A HOTEL'S ACCOUNTING METHOD FOR TRACKING NON-GUEST TRANSACTION
• MANUAL HOTEL RESERVATION

  IS A TRADITIONAL SYSTEM THAT DOES NOT INVOLVE ADVANCE TECHNOLOGY
• WEB BASED HOTEL RESERVATION SYSTEM

  AN ONLINE BOOKING SYSTEM, USED THE INTERNET TO MANAGE TASKS AND INTERGRATE WITH OTHER CANLINER SYSTEMS
• HOTEL CENTRAL RESERVATION SYSTEM

  IS USED BY HOTEL TO MANAGE ROOM INVENTORY, RATES AND RESERVATIONS
• CENTRAL RESERVATION SYSTEM IS JUST ANOTHER NAME FOR A HOTEL RESERVATION SYSYTEM, AND THE TERMS ARE USED INTERCHAREABLY WITHIN THE INDUSTRY
• SMALL HOTEL RESEVATION SYSTEM

  AFFORDABILITY AND REABILLITY OFFEN SMALL PROPERTIES