Neither discourage nor condemn expression of feelings
Controlled Emotional Involvement: sensitive to client feelings, effort to understand their meaning, purposeful use of worker’s emotions in response to client feelings, controlled and objective emotional involvement in client problems
Acceptance: recognition of client’s dignity, worth, equality, basic rights and needs, not approval of behavior, expressed in the manner of service
Individualization: recognition of each client’s unique qualities, treated as individuals with personal deficiencies
Self-determination: right to make their own decisions and choices
Non-judgmental attitude: precludes assigning guilt or innocence, degree of client’s responsibility for problems or needs
Confidentiality: protection of private information, shared with professional persons within the agency and other agencies with written permission