Preparation

• QI stands for Quality Improvement
• • Quality Improvement consists of internal and external reviews that maintain all aspects of an EMS system
• The goal of quality improvement is to improve patient care, not to find fault
• One important responsibility of the EMT is patient advocacy. This means the emergency responder is responsible for protecting the patient's rights
• A physician legally responsible for the clinical and patient care rendered by an EMS system is known as the system's medical director
• Quality improvement includes fault finding of an EMT who is producing illegible ambulance run reports.

  False
• The five stages of the grieving process are:

  • Denial
  • Anger
  • Bargaining
  • Depression
  • Acceptance
• What stage of death or dying is characterized by sadness and despair? The patient is usually silent and retreats into his own world ("OK, but I haven't...")

  Depression
• Critical Incident Stress Debriefing (CISD) or Critical Stress Management (CISM) is a team of peer counselors who help EMC staff deal with critical incident stress.