fundaaa part 3

• Therapeutic Communication - It is a collection of techniques that prioritize the physical, mental, and emotional well-being of patients.
• thererapeutic communication - It promotes understanding and can help establish a constructive relationship between the nurse and the client.
• Using silence - it can give both nurses and patients an opportunity to think through and process what comes next in the conversation. It may give patients the time and space they need to broach a new topic.
• Accepting - Sometimes it’s necessary to acknowledge what patients say and affirm that they’ve been heard
• Accepting - it can be enough to simply make eye contact and say “Yes, I understand. ” Patients who feel their nurses are listening to them and taking them seriously are more likely to be receptive to care
• A compliment can sometimes be taken as condescending, especially when it concerns a routine task like making the bed
• Giving recognition - acknowledges a patient’s behavior and highlights it without giving an overt compliment
• Giving recognition - "I noticed you took all of your medications"
• Offering self - it shows they value patients and that someone is willing to give them time and attention
• Offering self - staying for lunch, watch a TV show, or simply sit with patients for a while can help boost their mood
• Giving broad openings - Therapeutic communication is often most effective when patients direct the flow of conversation and decide what to talk about
• Giving broad openings - “What’s on your mind today?” or “What would you like to talk about?” can be a good way to allow patients an opportunity to discuss what’s on their mind
• Seeking clarification - Saying something like “I’m not sure I understand. Can you explain it to me?” helps nurses ensure they understand what’s actually being said and can help patients process their ideas more thoroughly
• Placing the event in time or sequence - Asking questions about when certain events occurred in relation to other events can help patients (and nurses) get a clearer sense of the whole picture
• Placing the event in time or sequence - it may prompt patients to remember something they otherwise wouldn’t
• Making Observations - the appearance, demeanor, or behavior of patients can help draw attention to areas that might pose a problem for them
• Encouraging descriptions of perceptions - For patients experiencing sensory issues or hallucinations, it can be helpful to ask about them in a non-judgmental way
• Encouraging descriptions of perceptions - Phrases like “What do you hear now?” or “What does that look like to you?” give patients a prompt to explain what they’re perceiving without casting their it in a negative light
• Encouraging comparisons - Often, patients can draw upon experience to deal with current problems.
• Encouraging comparisons - nurses can help patients discover solutions to their problems
• Summarizing - This demonstrates to patients that the nurse was listening and allows the nurse to document conversations
• Summarizing - “Does that sound correct?” gives patients explicit permission to make corrections if they’re necessary
• Reflecting - Patients often ask nurses for advice about what they should do about particular problems or in specific situations
• Reflecting - Nurses can ask patients what they think they should do, which encourages patients to be accountable for their own actions and helps them come up with solutions themselves.
• Focusing - Sometimes during a conversation, patients mention something particularly important. When this happens, nurses can prompt patients to discuss it further.
• Focusing - Patients don’t always have an objective perspective on what is relevant to their case; as impartial observers, nurses can more easily pick out the topics to keep their mind on.
• Confronting - Nurses should only apply this technique after they have established trust
• Confronting - It can be vital to the care of patients to disagree with them, present them with reality, or challenge their assumptions.
• Confronting - can help patients break destructive routines or understand the state of their situation.
• Voicing doubt - can be a gentler way to call attention to the incorrect or delusional ideas and perceptions of patients
• voicing doubt - nurses can force patients to examine their assumption
• Offering hope and humor - Because hospitals can be stressful places for patients, with this they can persevere through their current situation and lightening the mood with this can help nurses establish rapport quickly
• Offering hope and humor - This technique can keep patients in a more positive state of mind