SERVICE DELIVERY MODULE 1

• Service delivery system: a complex, interrelated set of organizational (people and providers) and technological inputs and processes, resulting in the provision of services like mental health interventions, public health programs, social welfare, and education
• Importance of public service: they are the foundation of a fair and civilized society, essential to protect them to meet the needs of the future
• Classification of services:

  • Educational Services
  • Communication Services
  • Health-related and Social Services
  • Financial Services
• Basic services provided by the government include housing, health care, defense, safety and security, social welfare, transport, electricity and energy, education, water, sanitation, and waste removal
• Decentralization in the Philippines: the transfer of power and authority from central institutions to lower or local levels of a government system
• Aims of the Local Government Code 1991: specifies that the State shall provide for a system of decentralization whereby local government units shall be given more powers, authority, responsibility, and resources
• Share of LGUs in the Philippines:

  • Provinces: 23%
  • Cities: 23%
  • Municipalities: 34%
  • Barangays: 20%
• Effects of decentralization in governance:

  • Improved delivery of basic services such as providing medicines, equipment, and other essential supplies in government hospitals
  • The people will be closer to the government
  • Improved receptiveness of the government to the people’s needs
• Challenges of decentralization in governance:

  • Patronage, money politics
  • Inefficient, politically influenced civil service
  • Dependence of local governments on the national government
• Building an archipelago of good governance:

  • Reform the electoral system
  • Decentralize more powers, responsibilities, and resources to local governments
  • Professionalize the civil service
• The Philippine Administrative System (PAS) refers to a network of organizations with specific structure, resources, programs, rules, and goals
• The PAS is responsible for the sustainable environmental protection and should maintain a balance in resources and infrastructure
• Categories to empower the Philippine Administrative System include institutionalizing access to PAS services, decentralizing operations, working with people, and simplifying procedures using local language
• Service is any activity or benefit that one party can offer to another, essentially intangible and not resulting in ownership, with production tied or not tied to a physical product
• Public service, organized by the government or an official body, benefits all people in a society or community, providing services like health care, transport, or waste removal
• Service delivery system is a complex set of organizational and technological inputs and processes resulting in services like mental health interventions, public health programs, social welfare, and education
• Importance of public service lies in its role as the foundation of a fair and civilized society, essential to meet future needs