Service

• where do you board from?

  l2 door
• what is the allowance for upper class baggage?

  16kg total, 2 bags
• what is the allowance for premium and economy passengers?

  10kg 1 bag
• who gives out kids packs?

  ground staff
• how old are children eligible for a kids pack?

  2-12
• where do bassinets go?

  on bulkheads
• what way should the baby in the bassinet be laid?

  feet to the aisle
• where are the landing cards located?

  in the docs box
• what destination must you fill out a landing card for?

  indian routes
• what boxes in the galley do you reseal?

  the ones with the yellow tags
• what colour will the food temp probe be if not cooked?

  black
• what colour will the temp probe be if cooked?

  orange
• what is Rita?

  retail in the air
• what are the 3 economy cabins?

  economy, economy classic, economy delight
• what is vera?

  virgin entertainment
• when do you get wifi on the a350,a333,b787?

  above 10000ft
• when do you get wifi on the a339?

  from boarding
• what juices are offered In the drinks service?

  cranberry, orange,apple and tomato
• what must be on the top of the cart during a drinks service in economy?

  napkins, still and sparkling water, plastic cups, cartons of juice and worcestire sauce
• what type of service is the bar service?

  a 2 point
• what type of service is the clean up of bar service?

  2 point
• in a drinks service what way do you serve?

  window to aisle
• in a clean up of bar service what way do you clean up?

  aisle to window
• when do you hand out special meals?

  before each meal service
• how long before your flight should a special meal be ordered?

  before 24 hours before
• what are kosher meals?

  each item is individually wrapped
• how long before a flight should a kosher meal be ordered?

  48 hours
• how should hot meals be stacked in the box?

  sideways, not directly on top of eachother
• what is displayed on top of your cart during a meal service?

  wine/beer and plastic glasses and cartons of juice
• what will be in the drawers of your meal cart?

  trays with food loaded
• how many trays can fit in a cart?

  52
• how many entrees can the oven hold?

  32
• how many choices of meals should the customer be offered?

  2
• what way do you serve meals during a meal service?

  window to aisle
• how should you clear up from the meal service?

  aisle to window, wearing gloves, fill trays back in cart bottom to top
• what is the service for a main meal service?

  4 point
• what is the service for a clean in of the main meal service?

  4 point
• how long before a flight can economy delight, premium and upper class passengers select their meal?


  uptown 24 hours before the flight it opens up to 72 hours before
• when will the pre ordered meals be handed out?

  during the meal service, take iPad with you so you know who has requested
• when will allergen guides be handed out?

  when exiting the uk or usa