WEEK 3

• Types of Housekeeping

  • Domestic housekeeping
  • Institutional Housekeeping
• Objectives of Hotel Housekeeping

  • Maintain overall cleanliness of the entire hotel at all times
  • Perform cleanliness duties efficiently and effectively
  • Use good quality, safe cleaning equipment and chemicals
  • Manage laundry and linen
  • Control pests
  • Keep up the hotel with classy interior decoration
  • Take care of furniture, fittings, and fixtures
• Cleaning is one of the major tasks performed by the housekeeping force
• Housekeeping


  Performing all duties towards cleaning, maintaining orderliness, and running a house or business property
• Areas in the Housekeeping Department


  1. Office of the Executive Housekeeper

  2. Housekeeping Control Desk

  3. Laundry Area

  4. Linen Room

  5. Uniform Room

  6. Tailor Room

  7. Housekeeping Stores

  8. Lost and found
• Housekeeping Department in a hotel business

  • Contributes to a major amount of profit as customers demand a clean, tidy, and pleasing ambience
  • Generates the first impression on a guest's mind, showing how the hotel will take care of its guests
• Cleaning tasks in housekeeping

  • Carried out when guests are about to occupy their room, while they are staying in the hotel, and immediately after they vacate the room
  • Also includes cleaning public areas shared by a large number of guests
• The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. The simple reason being a customer demands a clean, tidy, and pleasing ambience. • Housekeeping generates the first impression on a guest’s mind. The housekeeping efforts clearly show how the hotel will take care of its guest
• Domestic housekeeping – includes housekeeping services or maintenance done at home.
• Institutional Housekeeping – on other hand includes housekeeping services applied to commercial establishments like Hotels, Resorts, Inn and even Hospital.
• Office of the Executive Housekeeper − The administrative work of the department is carried out here.
• Housekeeping Control Desk − It is accessible and operational 24 hours a day. The housekeeping staff reports at the start and end of the shift here. There are notice boards, storage shelves, registers, lost and found cupboard, and key-hanger matrix.
• Laundry Area −Washing, ironing, dry cleaning, folding of linen and staff uniform takes place here.