A system to ensure a final good meets a certain level of quality that satisfies both the business and the customer
Quality Control (QC)
Identifying defects before they reach the customer, sometimes referred to as detection and rejection
Quality Control (QC)
Ensures the final product meets certain standards and appropriate quality
Quality Control (QC) in manufacturing
Use of inspectors at the end of the production line to check the end product meets the desired standards, may use techniques like sampling
Quality Control (QC) in services
Ensuring services are adequate, may use customer satisfaction surveys or mystery shoppers
Poor quality due to lack of Quality Control (QC) leads to defects, high wastage costs, and higher production costs
Poor quality may result in the need to increase prices, reducing competitiveness
Quality Assurance (QA) can help alleviate issues related to poor quality
Advantages of Quality Control (QC): Avoids selling goods with defects, improves reputation, and increases long-term sales
Quality Control (QC) checks occur after the final product is made, ensuring no impact on the production process and maintaining high productivity
Disadvantages of Quality Control (QC): Costs associated with inspectors, surveys, and mystery shoppers, defects may still occur, and lack of motivational gains compared to Quality Assurance (QA)
