Consumer Rights Act (2015)

• s.9

  • goods must be of a 'satisfactory quality'
  • Beale v Taylor
• s.10

  • goods must be 'fit for purpose'
• s.11

  • goods must match the description
• s.49

  • service to be performed with reasonable care and skill
• s.52

  • service must be carried out within a 'reasonable time'
• s.55

  • repeat service if you aren't happy
• Remedies

  • s.55- faulty goods, 30 day right to return
  • s.20- online/ remote, 14 day right to return, doesnt have to be faulty