social media provides social change for groups in society who have muted voices
Helsper (2012)
those who cannot afford the internet experience a knowledge gap causing individuals to feel marginalised due to their disadvantage
Ragnedda (2020)
"digital underclass" - individuals who don not have access to digital communications and therefore are excluded from the new ways society interacts, eg. job adverts are mostly online
Merten and D’Haenens
studied digital users in Belgium
found that 94% of the middle class use digital forms of communication whilst only 81% of the working class did
