Advantages: Easy to use, Efficient, Widely used and accepted, Can be used any time, day or night, Low cost, World-wide access, Ability to compose thoughts and questions, Provides a written record
Disadvantages: Messages lack context, Not all information is appropriate, Takes time to complete an interaction, Time limitation, Legal issues related to the written record created, Privacy and security cannot be assured, Text messages often involve a charge, Text messages may fall outside HIPAA compliance