qc-ppt 9

• what are the approaches that organisations can follow to be complaint?


  -appointing a compliance manager to take responsibility for enforcing

  compliance and ensuring staff follow the standards

  -undertaking regular internal inspections and having ‘mock inspections’

  to identify any potential issues

  -using unannounced internal inspections to get an ‘on the spot’ picture

  of how standards are being followed

  -regularly quality assuring staff work against the standards
• what are the impacts of being regulatory non complaint to an organisation?

  job losses, budget reductions, no service for customers, customer dissatisfaction, fines, prohibition notices issues, suspensions issued
• what are the risks of being regulatory non complaint to an organisation?

  operational, financial, reputational
• what are the powers that regulatory authorities have?

  prohibition notice, suspension, closure
• what is the purpose of inspections?


  to check is an organisation is doing what is says it is doing or meant to be doing
• what are the 2 types of inspections?

  pre planned and unannounced
• what could a preparation of inspection include?

  -hold staff meeting and discuss the inspection agenda

  -allocate staff tasks based on the nature of the inspection

  -liaise with staff to ensure that the items requested by the regulatory body are available to review

  -complete regular 'mock inspections' internally to identify any gaps

  -prepare all organisation documents such as policies, procedures, organisation chart