Roles in an office

• Role


  The purpose and why an office exists
• Functions


  The tasks and activities carried out in an office
• All businesses have some type of office
• Office work is necessary to support the business and enable it to operate more efficiently
• Common office activities

  • Answering the telephone
  • Preparing documents
  • Filing important papers
• Functions of an office

  • Collection, processing and preservation of data (manual and/or electronic)
  • Dissemination of information
  • Organisational management and legal control
  • Production
  • Distribution and exchange of goods and services
• Office functions are linked to the mission statement, vision statement and goals of the business
• Profit


  The amount of money remaining from sales and other revenues when all goods and expenses have been paid for
• All staff are expected to provide excellent customer service