-worried no one connects to each other properly anymore
-ftf communication has diminished
-attention spans have reduced
- calls this 'alone together' - believes that the reality of human contact is richer than any online communication could be
-concerned our societies are vulnerable bc of this
-we expect more from tech and less from each other, so psychologically we shut off from each other
-also critical of it's impact on family - parents need to text their children in order to get a hold of them ('post familial' family)